Store Operations Manager

24 hours ago


Bradford, Bradford, United Kingdom JD Sports Full time
{"Role Overview": "As a key member of the Retail Management team, you will play a vital role in the day-to-day running of our stores within a specific area. Your primary responsibility will be to assist the Store Manager in achieving store KPIs, while also taking ownership of various duties and ensuring that the store operates efficiently. In the absence of the Store Manager, you will be the first point of contact, motivating the team to drive sales and deliver exceptional customer service while exceeding targets and maintaining our high standards.", "Key Responsibilities": "
  • Ensure that customers receive considerate and responsible service throughout their visit.
  • Deal with inquiries and complaints, resolving issues promptly and professionally.
  • Ensure that the internal team maintains a high standard of personal appearance and dress code in line with company guidelines.
  • Understand and interpret the Customer Service measuring programme and Customer Satisfaction Surveys.
  • Ensure that targets are achieved and, where possible, exceeded.
  • Utilize in-store devices to drive sales and analyze Footfall, ATV, and Conversion.
  • Attract and engage customers using visual techniques and ensure that the weekly brief is actioned.
  • Develop internal staff and promote progression within the group.
", "Requirements": "
  • Retail Management experience.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills - Microsoft Outlook, Word, and Excel.
  • Willing to travel.
", "Benefits": "
  • Incremental Holiday Allowance.
  • Staff Discount On JD Group and other brands within the organisation.
  • Pension Scheme.
  • Personal development opportunities to learn and develop at work.
", "Language": "en"}

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