Deputy Store Manager

4 days ago

Bradford, Bradford, United Kingdom Moss Full time

About Moss:

Moss is a renowned menswear brand with over 170 years of tailoring expertise. We're not just a brand, we're a community that values craftsmanship, sustainability, and customer satisfaction. Our mission is to style individuals for moments that matter, and we're committed to delivering exceptional customer experiences.

Job Overview:

As a Store Manager at Moss, you'll play a key role in leading our store team to deliver outstanding customer experiences, drive sales growth, and maintain high operational standards. You'll be responsible for:

  • Leading by Example: Demonstrating exceptional customer service skills and embodying the Moss brand values.
  • Driving Sales Growth: Effectively visual merchandising, product knowledge, and customer engagement to drive sales and revenue growth.
  • Strategic Planning: Developing and implementing strategies to improve store performance, customer satisfaction, and employee engagement.
  • Team Management: Managing and developing a high-performing team, providing coaching, feedback, and opportunities for growth and development.
  • Customer Insights: Maintaining a deep understanding of customer needs, preferences, and behaviors to inform business decisions.
  • Operational Excellence: Overseeing key seasonal cycles, ensuring operational responsiveness and continuity.
  • Visual Merchandising: Maintaining the highest possible level of visual merchandising standards, both sartorial and commercial.

Requirements:

To succeed in this role, you'll need:

  • Proven Retail Experience: A strong understanding of global fashion trends and inclusive tailoring.
  • Data-Driven Decision Making: Knowledge of data analytics, leveraging sales and performance insights to drive store success and improve customer experiences.
  • Visual Display Expertise: Experience in creating diverse and brand-aligned visual displays.
  • Retail Business Acumen: Understanding of retail business growth strategies.
  • Leadership and Management: Strong leadership and management skills, with the ability to inspire and motivate a team.
  • Communication and Relationship Building: Excellent communication and relationship-building skills, with a focus on customer satisfaction and employee engagement.
  • Adaptability and Prioritization: Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

As a Store Manager at Moss, you'll enjoy:

  • Competitive Salary and Bonus Scheme: A generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Employee Benefits: Access to a range of employee benefits, including a 70% discount across all our stores, Season Ticket Loan and Cycle to Work Scheme, and more.
  • Professional Development: Ongoing development opportunities, tailored to suit your career ambitions.
  • Employee Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.

About Moss:

Moss is a renowned menswear brand with over 170 years of tailoring expertise. We're not just a brand, we're a community that values craftsmanship, sustainability, and customer satisfaction. Our mission is to style individuals for moments that matter, and we're committed to delivering exceptional customer experiences.

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