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Customer Retention Specialist

1 month ago

Manchester, United Kingdom Robert Walters Full time

Robert Walters is on the lookout for a dedicated and experienced Customer Retention Specialist to join their team in Manchester City Centre. This role offers an exciting opportunity to work with a dynamic company.

Estimated Salary: £25,000

The ideal candidate will have experience in handling customer complaints and resolving service issues. They will be responsible for providing exceptional client support and working closely with the sales team to improve retention rates.

Key Responsibilities:

  • Handling customer complaints and resolving service issues
  • Providing exceptional client support
  • Working closely with the sales team to improve retention rates
  • Maintaining accurate records of customer interactions

Requirements:

  • Experience in customer complaint handling and resolution
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Familiarity with CRM software such as Salesforce

Benefits:

This role offers a competitive salary, a dynamic work environment, and opportunities for career growth and development.

About Robert Walters:

Robert Walters is a leading professional recruitment consultancy operating across the globe. We specialize in placing candidates in permanent, contract, and temporary positions.