Front Desk Supervisor
2 months ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott International. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities
- Assist staff with expediting problem payments and resolving guest-related issues.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, or credit.
- Set up accurate accounts for each guest upon check-in, including shared rooms, separate rooms, tax, and incidentals.
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Review shift logs and document pertinent information in logbooks.
- Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
- Anticipate and address guests' service needs, speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, ensure adherence to quality expectations and standards, and stand, sit, or walk for an extended period of time.
Benefits
- Accommodation service charge incentive
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Comprehensive Training and Development program
- Meals at work
- Uniform
- Awards and recognition celebrations
About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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