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Call Centre Operator
2 months ago
About the Role
NHS 24 is seeking a skilled Call Operator to join our team at our Cardonald Regional Centre. As a Call Operator, you will play a vital role in supporting the smooth transition of patient data within our 111 service and between NHS 24 and partner Health Boards.
Key Responsibilities
- Monitor and audit specific functions within our Patient Management system and escalate any patients who are identified as being out-with process.
- Undertake general administrative duties as and when instructed.
- Ensure full adherence to process/protocols at all times.
- Escalate any issues or concerns immediately, especially if unsure regarding the correct action to take.
- Using appropriate questioning skills to extract accurate information from patients/carers who may not impart clear concise information or have communication difficulties.
Requirements
- Be educated to National 5/Standard Grade or equivalent.
- Have excellent communication skills and be computer literate with good keyboard skills.
- Demonstrate the ability to work well under pressure.
Benefits
NHS 24 offers a complete benefits package, including a competitive salary, enhanced pay for working public holidays, and enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme. We also offer a range of learning and development opportunities, including study bursaries, e-learning, and classroom-based courses.
Why Join Us?
NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral, and information on health and healthcare services. We are committed to advancing equality and particularly welcome applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
