Call Centre Operator

4 weeks ago


Glasgow, Glasgow City, United Kingdom NHS Scotland Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Call Operator in our Cardonald Regional Centre. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring that our service is delivered to the highest standards.

Key Responsibilities
  • Monitor and audit patient data within our Patient Management system, escalating any issues or concerns to ensure the smooth transition of patient care.
  • Undertake general administrative duties, including data entry and record-keeping, to support the efficient delivery of our service.
  • Ensure full adherence to our processes and protocols at all times, maintaining the highest standards of quality and safety.
  • Escalate any issues or concerns immediately, seeking guidance and support from colleagues and supervisors as needed.
  • Utilize effective communication skills to extract accurate information from patients and carers, adapting to individual needs and circumstances.
Requirements
  • Education to National 5/Standard Grade or equivalent.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure.
  • Computer literacy and good keyboard skills, with the ability to learn and adapt to new systems and technologies.
What We Offer

NHS 24 offers a comprehensive benefits package, including a competitive salary, excellent training and development opportunities, and a supportive and inclusive work environment. As a permanent employee, you will be entitled to a range of benefits, including annual leave, pension scheme, and access to our Employee Assistance Programme.

We are committed to advancing equality and welcome applications from groups of people currently underrepresented within our workforce. We are a Disability Confident Leader and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.


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