Motherwell Centre Operations Director
4 days ago
We're seeking a highly skilled and experienced Designate Centre Manager to join our Autocentre business. As a key member of our management team, you'll play a vital role in supporting local centres and leading in-centre teams to deliver exceptional customer experiences.
With a focus on driving business performance and customer satisfaction, you'll be responsible for managing financial performance, ensuring compliance with health and safety standards, and providing training and development for team members.
If you have a passion for customer experience, strong leadership skills, and a desire to drive business growth, we'd love to hear from you.
Key Responsibilities:
- Lead and support local centres, ensuring team motivation and engagement.
- Drive a culture focused on delivering exceptional customer experiences.
- Ensure compliance with health and safety standards.
- Manage financial performance and optimize profit.
- Provide training and development for team members.
Benefits Include:
- Structured 12-week induction into our business.
- 5.6 weeks' annual leave.
- Up to 50% off garage bills in our Autocentres and 25% off most Halfords products.
- Discounts on groceries, shopping, insurance, days out, restaurants, and more.
- Family & Friends Discount Events.
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
- Financial planning support via Wagestream.
- GP Access, 364 days a year, 24 hours a day.
- Join the Share save scheme with a 20% discount on shares.
- Health Cash Plan.
- Pension Scheme & Life Assurance.
Requirements:
- Fantastic leadership and team management skills within the automotive or similar industry.
- Experience delivering high customer satisfaction and displaying effective management.
- Engaging and motivational, coaching-based approach to team development and able to provide in-the-moment training.
- Strong financial acumen with experience of managing P&L and optimizing profit.
- Experience of meeting compliance standards across Health and Safety.
- Experienced with high sales turnover and managing KPI's.
- Excellent communication skills, verbally and written.
- IT Proficient, with the willingness to learn in-house systems.
- Good time management.
- A current valid driving licence.
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