Housing Management Advisor

5 days ago


Swindon, Swindon, United Kingdom The Guinness Partnership Full time
About the Role

We are seeking a highly skilled Independent Living Specialist to join our team at The Guinness Partnership. As an Independent Living Specialist, you will play a crucial role in providing an intensive housing management service to our customers.

Key Responsibilities:

  • Develop and maintain successful customer relationships to ensure a high level of customer satisfaction.
  • Assist prospective customers in viewing properties and settling into their accommodation.
  • Manage tenancy matters, ensuring customers understand their rights and responsibilities.
  • Assist customers in accessing housing benefit assistance or financial advice to pay rent/service charges.
  • Complete referrals for assistive technology, aids, and adaptations to maintain customer independence.
  • Conduct periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant.
  • Monitor the quality of contractors, such as window cleaning and grounds maintenance.

Requirements:

  • Previous experience working with the elderly and a proven ability to foster a spirit of co-operation and sense of independence.
  • Demonstrable commitment to Equality and Diversity.
  • Ability to adapt communication style to suit individual needs or when explaining technical information.
  • Previous experience in carrying out administrative work, including numeracy tasks.
  • Ability to work on own initiative and as part of a team.
  • Good verbal and written communication skills.
  • Good knowledge of Microsoft Office.

What We Offer:

  • A competitive salary of £25,521 per annum.
  • 35 hours per week, Monday to Friday.
  • Work mobile.
  • Free enhanced DBS.
  • Company sick pay after a qualifying period and life insurance.
  • Helping to save for your future, with Guinness contributing up to 9% towards your pension on a matched basis.
  • Excellent lifestyle benefits portal, including a cycle to work scheme and fantastic discounts at supermarkets and other shops, online retailers, and leisure activities.
  • Simply Health cashback scheme.
  • Employee Assistance Programme.

About Us:

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business, and to be a great place to work. We are committed to equality of opportunity for all colleagues and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.


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