Facilities Operations Manager

6 days ago

Swindon, Swindon, United Kingdom Pareto Facilities Management Full time
About the Role

Pareto Facilities Management is seeking an experienced Facilities Operations Manager to oversee the day-to-day operations of one of our key accounts. The successful candidate will possess exceptional experience in people management, process implementation, and ownership of site operations.

We are looking for a highly skilled communicator who can manage an integrated service team and multiple stakeholders, while maintaining the highest levels of service. The ideal candidate will be ambitious, self-driven, professional, and a hard worker.

Key Responsibilities
  • Ownership of Site Operations: Oversee the successful delivery of hard services, soft services, and in-house events.
  • Team Development and Coordination: Develop and coordinate an onsite team of four in the areas of hard services, soft services, and in-house events.
  • Weekly Operational Briefings: Conduct weekly operational briefings with client representatives to explain operational challenges and opportunities across the site.
  • Quarterly Management Reports: Complete quarterly management reports that cover all services across the site.
  • Standard Operating Procedures: Review and lead the implementation of standard operating procedures for all base functions, PPMs, and reactive works.
  • Compliance and Risk Management: Complete all compliance-related tasks for the in-house team, including onboarding new hires, overtime approvals, holiday approvals, employee appraisals, team development, salary reviews, and disciplinary procedures for direct reports.
  • Service Delivery and Continuity: Ensure that all deliverable services are covered in the event of team sickness or emergency.
  • Sub-Contractor Management: Manage sub-contractors effectively, ensuring they operate in line with client specifications and deliver value for money.
  • Statutory Requirements: Responsible for overall delivery of all statutory requirements for the site.
  • Project Management: Ownership of small and medium-sized projects for clients.
  • Client Relationship Management: Support the client with their relationship with the building management team.
  • Health and Safety Management: Support the Health and Safety Manager in developing and delivering a robust health and safety management system, both for the client and for the internal team.
Essential Criteria
  • FM Experience: Suitable, recent, and relevant FM experience (ideally 3+ years).
  • M&E Service Delivery: A thorough understanding of M&E service delivery, or a technical background is essential.
  • FM Service Delivery: Strong knowledge of FM service delivery across all services lines.
  • Planning and Organisation: Excellent planning and organisational skills.
  • Communication and Presentation: Excellent verbal, written communication, and presentation skills.
  • IT Skills: Strong IT skills.
  • Workload Management: Ability to manage your own workload and work on your own initiative.
  • Delegation and Leadership: Ability to effectively manage workload and delegate work where necessary to direct reports.
  • Adaptability: Ability to work in and adapt to a rapidly changing environment.
  • Challenging Poor Standards: Comfortable challenging poor standards or behaviour and developing a change management plan as necessary.
  • Stakeholder Management: Ability to work cooperatively with other stakeholders to complete tasks and implement process improvements.
Desired Qualifications
  • AIWFM Qualification: AIWFM qualification (or similar) level 4 or above.
  • IOSH Qualification: IOSH Level 3 Managing Safely.
  • 3rd Party Service Provider Experience: Experience working as a 3rd party service provider to clients.

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