Head of Customer Relationship Marketing
3 weeks ago
We are seeking an experienced Head of Customer Relationship Marketing to drive growth in our new and used car retail segments through top-tier B2C/D2C and B2B marketing campaigns.
This is a fantastic opportunity for a seasoned CRM professional to join our forward-thinking team and contribute to delivering innovative and adaptable leasing solutions.
Key Responsibilities- Develop, articulate, and execute a CRM strategy to nurture prospects and increase conversion rates for new acquisition and retention.
- Lead the CRM team, currently comprising one other person, with potential for expansion under your direction, fostering a culture of collaboration, innovation, and excellence.
- Collaborate with various teams on ideation, content, asset requirements, and successful campaign launches.
- Analyze and report on all CRM activities, focusing on targets that align with business goals.
- Develop strategies to enhance lifetime customer value (LCV) and support business growth.
- Manage all CRM channels, creating and activating effective campaign plans for target audiences.
- Support our omnichannel customer experience by working with business stakeholders, both internally and externally.
- Utilize CRM tools and data analytics to gain customer insights and enhance the customer journey.
- Stay updated on industry trends and best practices, continually seeking opportunities for innovation and improvement.
- Proven experience in CRM leadership with a track record of driving growth within the Automotive Industry
- Expertise in lifetime customer value, prospect nurturing, lead generation, and eCommerce sales through CRM activities.
- Strong leadership skills with the ability to inspire and motivate a team towards common goals.
- Exceptional problem-solving abilities, with a keen eye for detail and a continuous improvement mindset.
- Proficiency in articulating technical or digital requirements to enhance CRM.
- A growth mindset with a passion for innovation, generating new ideas.
- Excellent communication and interpersonal skills, capable of building strong internal and external relationships.
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Head of Customer Relationship Management
1 month ago
Lancashire, United Kingdom som3 Recruitment Full time £65,000Role:Head of CRMAs the Head of CRM, you will play a pivotal role in driving growth in our new and used car retail segments through top-tier B2C/D2C and B2B marketing campaigns. You'll be an integral part of the marketing leadership team, collaborating closely with other departments, particularly acquisition.Responsibilities:Develop, articulate, and execute a...
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Head of Customer Relationship Management
3 weeks ago
Lancashire, United Kingdom som3 Recruitment Full timeHead of CRM Job DescriptionWe are seeking a highly skilled Head of CRM to lead our customer relationship management efforts and drive growth in our new and used car retail segments.Responsibilities:Develop and execute a CRM strategy to nurture prospects and increase conversion rates for new acquisition and retention.Lead the CRM team and foster a culture of...
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Head of Customer Relationship Management
3 weeks ago
Lancashire, United Kingdom som3 Recruitment Full time**Key Responsibilities:**Develop and execute a CRM strategy to nurture prospects and enhance conversion rates for new acquisition and retention.Lead the CRM team, collaborating closely with other departments, and foster a culture of innovation and excellence.Collaborate with various teams on ideation, content, and asset requirements, and launch successful...
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Lancashire, United Kingdom som3 Recruitment Full timeJob Title: Head of CRMJob Summary:We are seeking a highly skilled Head of CRM to lead our customer relationship management efforts and drive growth in our new and used car retail segments. The ideal candidate will have a proven track record of success in CRM leadership and a deep understanding of the automotive industry.Key Responsibilities:Develop and...
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