Front of House Team Leader

1 month ago

London, Greater London, United Kingdom The London Clinic Full time
Job Title: Front of House Assistant Manager

Job Summary

We are seeking an experienced individual to join our Front of House Team as Assistant Manager at The London Clinic. This is an exciting opportunity for a colleague to take on a leadership role and contribute to the delivery of exceptional service excellence.

Key Responsibilities

* Manage a team of receptionists to ensure the highest levels of service excellence are delivered to patients, staff, and visitors.
* Monitor the conduct and discipline of the team, providing guidance and support as necessary.
* Provide professional, prompt, and courteous service to Radiology, Radiotherapy, Therapies, and Diagnostics receptions services users.
* Ensure all relevant receptions day-to-day duties are carried out in an efficient manner.
* Communicate relevant information to the team, ensuring adequate staffing levels to maintain high standards of service.
* Assist managers in the effective use of resources within budgetary constraints.
* Ensure adherence to health and safety policies at all times.

Requirements

* NVQ Level 3 in Supervisory Skills or equivalent experience.
* Proven record of management, preferably in a customer-facing environment.
* Ability to lead a team and develop staff.
* Performance management skills, including standard setting and training.

About The London Clinic

The London Clinic is a leading private hospital with a charitable status, dedicated to providing expert, individualized treatment and care to patients. We are committed to building a diverse workforce and welcome applicants from underrepresented groups.

We are committed to safeguarding and protecting all adults at risk, children, and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

If you would like further information about our safer recruitment policy, please contact a member of our recruitment team.

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