Front of House Leader
18 hours ago
About Us:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink and hospitality.
At the National Theatre, we are creating a dynamic food and drink destination embedded within the heart of the NT's operations. We are seeking a highly motivated and experienced Front of House Leader to join our team.
About the Role:
The Duty Manager will oversee the delivery of operations in our Understudy department and be the first point of contact for Team Leaders if they need assistance. You will manage and support Team Leaders and Customer Service Assistants to provide highly visible leadership front of house, greeting and engaging with customers.
You will lead, supervise, motivate and support team members, ensuring delivery of a world-class hospitality experience to all patrons of the NT. This includes briefing, leading and motivating team leaders and CSAs on daily financial targets, KPIs, service standards and The People Piece.
Key Responsibilities:
- Drive World Class Hospitality at the National Theatre in an operations-based role.
- Act as a Duty Manager for the wider National Theatre Food and Drink team in day-to-day operations. Supporting other departments as needed.
- Brief, lead and motivate team leaders and CSAs on daily financial targets, KPIs, service standards and The People Piece.
- Ensure that all outlets have appropriate par levels of food and drink items and are displayed with World Class Hospitality at the front of mind.
- Conduct 1-2-1s with team leaders, providing feedback, training and supporting staff development.
Salary: £33,408
This is a fantastic opportunity to join a dynamic and innovative company, delivering legendary experiences in food, drink and hospitality. If you are a motivated and experienced professional looking for a new challenge, please apply now.
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