Technical Support Analyst

18 hours ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Technical Support Analyst Opportunity

We are seeking a highly skilled Technical Support Analyst to join our IT Support team. As a first or second line level IT Support Technician, you will provide exceptional customer service and technical support to our clients.

The ideal candidate will have experience in IT Support/Helpdesk, solid Customer Service skills, and preferably be Microsoft certified.

The salary for this role is estimated at £40,000 - £50,000 per annum, depending on experience, plus benefits.

Key Responsibilities:
  • Resolve technical issues efficiently, ensuring minimal downtime.
  • Communicate effectively with clients and colleagues, maintaining a high level of customer satisfaction.
  • Contribute to the development of new policies and procedures to improve service delivery.
  • Participate in ongoing training and professional development to stay up-to-date with industry trends.
  • Collaborate with the IT Project & Support Team Leader to achieve team objectives.
Benefits:
  • Competitive salary package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive team environment.


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