Technical Support Specialist

4 days ago


Leeds, Leeds, United Kingdom Fusion People Full time
Job Title:

Customer Support Analyst

Job Summary:

We are seeking an experienced Customer Support Analyst to join our team at Fusion People in North Leeds. As the first point of contact, you will deliver exceptional customer experiences, solve complex problems, and tackle various challenges.

Main Responsibilities:
  • Deliver exceptional customer service through professional and friendly interactions.
  • Manage calls efficiently, capturing required details and categorizing items for resolution.
  • Prioritize tasks effectively, multitasking across systems and applications.
Key Requirements:
  1. Excellent verbal and written communication skills.
  2. Proficient in MS Office.
  3. A team-oriented mindset with ability to thrive in collaborative settings.
Benefits:
  • 27 days annual leave plus Bank Holidays, increasing by a day per completed year of service up to 30 days.
  • 4 gifted recharge days (allocated quarterly) for wellbeing.
  • Gym membership contributions and remote working options.
  • Income protection, death in service, and healthcare cash plan.
Location:

This role is commutable from Leeds, Garforth, Sherburn-in-Elmet, Kippax, Castleford, West Yorkshire.

This is a challenging and rewarding opportunity that requires strong technical skills and excellent communication abilities. If you have experience in customer support or a related field, we encourage you to apply.

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