Technical Support Analyst

19 hours ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Technical Support Job Opportunity

We are seeking a skilled Technical Support Analyst to join our team in Leeds. As an ITIL V4 certified professional, you will be working on-site and from home (50% work-from-home arrangement) to provide technical support to internal end-users and external customers.

Main Responsibilities:
  • Provide technical support via phone, email, and ticketing system.
  • Licensing and Cloud Provisioning support for internal staff and customers.
  • Excellent customer service and logging incidents into the Service Desk ITSM tool.
  • Develop proposals to improve IT systems and infrastructure.
  • Adhere to change management processes.
Requirements:
  • Broad technical knowledge of key vendor products (Microsoft, VMWare, VEEAM, Sophos, etc).
  • Prioritise work with minimal supervision and meet deadlines.
  • Strong attention to detail and excellent communication skills.
  • At least 1 year's experience in a Service Desk environment.
Benefits:
  • Certifications: ITIL V4 training provided.
  • Flexible working hours: 50/50 on-site and from home.
  • Holidays: 25 days per year.
  • Mental health days: 1 extra hour per month allowed.
  • Pension: Contributory pension scheme.
  • Free parking and leisure facilities.

The salary for this role is estimated at £37,500 per annum, depending on experience.



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