IT Technical Support Analyst
3 days ago
We are seeking a skilled IT Technical Support Analyst to join our team at Context Recruitment, based near Leeds. As a leading IT Service Provider, we specialise in Cloud, Connectivity, Unified Communications & Collaboration technologies and services.
As a 2nd Line Engineer, you will work as part of a dynamic and experienced IT support team, providing technical support for a wide range of leading cloud products and services. This role offers excellent career progression opportunities, with many senior technical specialists and managers advancing quickly from the service desk.
Job Description:- Deliver high-quality technical support to clients
- Ensure timely resolution of technical issues
- Collaborate with colleagues to resolve complex technical problems
Key skills and qualifications include:
Key Skills and Qualifications:- Experience in 1st/2nd line technical support roles
- Familiarity with server, virtualisation and storage solutions
- Cisco Networking skills - Switches, routers and firewalls
The remuneration package includes a salary of up to £27,500 per annum, rising to £30,000 after probation, plus a 20% shift bonus uplift. Total package value: approximately £36,000 after probation. Additional benefits include excellent employment benefits and supported learning and development opportunities.
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