IT Technical Support Analyst

3 days ago


Leeds, Leeds, United Kingdom context recruitment Full time

We are seeking a skilled IT Technical Support Analyst to join our team at Context Recruitment, based near Leeds. As a leading IT Service Provider, we specialise in Cloud, Connectivity, Unified Communications & Collaboration technologies and services.

As a 2nd Line Engineer, you will work as part of a dynamic and experienced IT support team, providing technical support for a wide range of leading cloud products and services. This role offers excellent career progression opportunities, with many senior technical specialists and managers advancing quickly from the service desk.

Job Description:
  • Deliver high-quality technical support to clients
  • Ensure timely resolution of technical issues
  • Collaborate with colleagues to resolve complex technical problems

Key skills and qualifications include:

Key Skills and Qualifications:
  • Experience in 1st/2nd line technical support roles
  • Familiarity with server, virtualisation and storage solutions
  • Cisco Networking skills - Switches, routers and firewalls

The remuneration package includes a salary of up to £27,500 per annum, rising to £30,000 after probation, plus a 20% shift bonus uplift. Total package value: approximately £36,000 after probation. Additional benefits include excellent employment benefits and supported learning and development opportunities.



  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Technical Support Job OpportunityWe are seeking a skilled Technical Support Analyst to join our team in Leeds. As an ITIL V4 certified professional, you will be working on-site and from home (50% work-from-home arrangement) to provide technical support to internal end-users and external customers.Main Responsibilities:Provide technical support via phone,...


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    Job DescriptionWe are seeking a highly enthusiastic Junior Helpdesk Support Analyst to join our dedicated specialist team. The ideal candidate has a strong IT background with 12 months' experience of main desktop applications, 6 months' experience building PCs, and proficiency in Windows operating systems.IT background with 12 months' experience of main...


  • Leeds, Leeds, United Kingdom Fruition IT Full time £32,500

    Fruition IT is looking for an Infrastructure Operations Analyst to monitor internal systems, process alerts, and work collaboratively with other teams.Key ResponsibilitiesMonitoring internal systems and alert processingCollaborative work environmentExcellent customer service skillsThis role operates on a 4 on 4 off shift pattern, with two 12 hour nights from...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Title: Help Desk Technical Analyst About the Role:We are seeking an experienced Help Desk Technical Analyst to join our IT support team. In this role, you will be responsible for providing top-notch technical support to clients, addressing their queries, and resolving technical issues efficiently. Your excellent problem-solving skills, attention to...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    About the Role:This is an exciting opportunity to join our team as a Technical Business Analyst in Leeds. You will be responsible for working closely with customers and internal teams to define software requirements and configure our innovative software solutions.Key Responsibilities:Define and document software requirements and design...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    About this roleWe are seeking a Technical Services Analyst to join our team in the UK. This is a great opportunity for someone with 2 years of experience in a technical support role, preferably in financial services.Key responsibilitiesUndertake first line technical queries, logging and managing incidents, and capturing service requests.Monitor, update, and...


  • Leeds, Leeds, United Kingdom Fruition IT Full time £40,000

    Job Description:Fruition IT is seeking an accomplished Customer Support Manager to spearhead customer experience on their bespoke software platform. This role demands championing customer support and rebranding efforts while driving process improvements and developing innovative solutions to enhance efficiency and customer satisfaction.Key...


  • Leeds, Leeds, United Kingdom WRK digital Full time

    We are seeking an experienced Technical Solutions Analyst to join our team at WRK digital. As a Digital Business Analyst, you will work closely with our development team to deliver market-leading ecommerce solutions for clients across the UK and Europe.You will be responsible for ensuring timely project delivery, managing capacity planning, and providing...


  • Leeds, Leeds, United Kingdom WRK Digital Full time

    The Ideal Candidate">We are seeking a Technical Business Analyst with excellent project management skills, API integration experience, and problem-solving capabilities. Ideally, candidates should have Agile Experience, familiarity with Job Management Systems (e.g., JIRA), and Shopify Project or Website Migration experience.


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Interface Recruitment UK is seeking an IT Support Analyst to join our team. Salary: £28,000 - £32,000 per annum.Job Description:We are looking for a skilled IT Support Analyst to provide technical assistance and maintain high customer service standards. The successful candidate will have experience in IT Support/Helpdesk with solid customer service skills...


  • Leeds, Leeds, United Kingdom Dynamic Search Solutions Full time

    We are looking for a highly skilled Technical Infrastructure Analyst to join our service desk team in East Yorkshire. As an IT Support Specialist, you will be responsible for:Resolving customer issues efficiently.Supporting junior team members.Escalating tickets to senior team members when necessary.Using ITSM tools to manage customer tickets...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    This Senior Business Systems Analyst position offers a unique blend of technical and business expertise. As a senior analyst, you will play a key role in driving business growth through effective systems analysis and development.Company Overview:We are a leading recruitment agency specialising in IT and technical roles. Our team is dedicated to finding the...


  • Leeds, Leeds, United Kingdom Fruition IT Full time £23,000 - £27,000

    About the Role: As a Service Desk Engineer - IT Solutions at Fruition IT, you will be responsible for providing exceptional customer service and technical support to our clients. This role requires excellent communication and problem-solving skills, as well as a strong passion for IT and delivering high-quality solutions.Key Responsibilities:• Serve as the...


  • Leeds, Leeds, United Kingdom Get Staffed Online Recruitment Full time

    Get Staffed Online Recruitment is seeking a Technical Service Desk Analyst to join their team in Leeds. This is a fantastic opportunity for a proactive and positive individual to provide technical assistance for Microsoft 365 environments and support clients across the UK, EU, and US.The successful candidate will have experience administering and configuring...


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    Job OverviewVertex IT Solutions Ltd is a leading provider of IT solutions, and we're currently seeking a Technical Support Engineer to join our team. This role offers an exciting opportunity to work with cutting-edge technology and deliver exceptional support to our clients.Job Description:Responsible for resolving complex technical issues with Microsoft...


  • Leeds, Leeds, United Kingdom This is an IT support group Full time

    Job TitleA Business Development Analyst position has become available at a leading organisation.The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience and qualifications.About the RoleThis exciting opportunity will see you working as part of a dynamic team to support the delivery of infrastructure investment projects...


  • Leeds, Leeds, United Kingdom NewDay Ltd Full time

    NewDay Ltd seeks a skilled Service Desk Technical Analyst to provide technical support for our clients and colleagues in Leeds. This permanent full-time role offers hybrid working opportunities in our iconic office in Morley or virtually via Microsoft Teams.The ideal candidate will have experience working in an IT environment, ideally in a Service Desk role....


  • Leeds, Leeds, United Kingdom Fusion People Full time

    Job Title:Customer Support AnalystJob Summary:We are seeking an experienced Customer Support Analyst to join our team at Fusion People in North Leeds. As the first point of contact, you will deliver exceptional customer experiences, solve complex problems, and tackle various challenges.Main Responsibilities:Deliver exceptional customer service through...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Rise Technical Recruitment. As a key member of our team, you will be responsible for providing technical support and maintenance services to our clients in various industrial industries.The successful candidate will have a mechanical engineering background with...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Support SpecialistCompany Overview: Rise Technical Recruitment Limited is a leading provider of technical recruitment services, helping businesses find skilled professionals to drive their success.We are currently seeking a highly motivated and experienced Technical Support Specialist to join our team. As a key member of our technical...