**People Operations Specialist EMEA**

4 weeks ago


London, Greater London, United Kingdom Algolia Full time

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds. Our team is looking for an experienced People Operations Specialist to manage employee queries, improve processes, and contribute to taking our People Support Help Desk practice to the next level.

Key Responsibilities
  • Manage employee day-to-day questions and improve process documentation
  • Be part of taking our People Support Help Desk practice to the next level
Scope
  • Primarily scope: UK & AUS
Requirements
  • Promote employee experience and customer service when responding to tickets and building workflows
  • Have a mindset for process improvement, implementation, and documentation
Benefits
  • Document all processes for internal training and external self-service
  • Review data and run frequent audit procedures to ensure data integrity and accuracy
Collaboration
  • Be a trusted advisor on questions related to People Team policies, procedures, and programs, especially in regards to UK and AUS labor law and local compliance
  • Generate workforce reports related to headcount, attrition, and other data required by the team
Experience
  • 1 to 3 years of HR experience
  • Strong analytical and numerical skills, problem-solving, and judgment
  • Excel advanced knowledge
  • Attention to detail

We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.

**Initial Priorities:**

  • Learn current People Support Desk processes and practices
  • Advise where processes can be improved


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