Pan EMEA Capital Markets Operations Specialist
3 weeks ago
JLL is shaping the future of real estate
The Operations Executive – Pan EMEA Capital Markets plays a crucial role in supporting the day-to-day operations and strategy execution of the Pan EMEA Capital Markets platform, including EMEA Hotels & Hospitality group.
Key Responsibilities:
General Operations:
- Support the implementation of operational business process improvements, focusing on sharing best practices, process standardisation, training, and adoption of effective tools and processes.
- Support the Operations Director – Pan EMEA Sectors in running Sector SMT meetings, coordinating agenda topics, and following up on actions to ensure progress and accountability.
- Support the day-to-day operations of the Pan EMEA teams, following standard procedures for resolving issues and escalating unresolved matters to internal teams.
Resource Management:
- Collaborate with the Operations Director – Pan EMEA Sectors and COO – DA & EA to ensure the business has the necessary resources to meet targets, leveraging the wider JLL business where possible.
- Manage people data for the Pan EMEA teams, including mapping CM population across EMEA for respective sectors.
- Coordinate joiner, leaver, and mover processes within Pan EMEA teams and maintain organisational charts.
Finance:
- Support Pan EMEA Finance Business Partner on the monthly flash process to ensure all Pan EMEA teams' submissions are timely.
- Provide information to team lead contacts to facilitate monthly processes, including YTD revenue reports and Capforce pipeline.
- Work with Pan EMEA team leaders to ensure the Capforce pipeline reflects deal movement in real-time, supporting EMEA Executive Committee reporting and business-wide pipeline management.
- Support Pipeline Management process for EMEA Capital Markets, working with EMEA Tech Business Partner, Pan EMEA Sectors Operations Director, and in-country Ops teams.
- Run integrity reports to monitor Pan EMEA Capital Markets project set up and invoicing accuracy and compliance with JLL systems and processes.
Requirements:
- Excellent communication skills, with the ability to engage with senior stakeholders.
- Intermediate level of Excel expertise.
- Strong working knowledge of Capforce CRM system.
- SME on JLL EMEA C2B processes.
- Collaborative and keen to learn new skills, with the confidence to work with internal collaborators.
- Exemplary interpersonal skills, fostering strong relationships with internal teams.
- Knowledge of European real estate investment markets is an advantage.
- Excellent academic record.
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