Community Liaison Officer

3 days ago


Gillingham, Kent, United Kingdom Setsquare Recruitment Full time
Job Title

Community Liaison Officer - Housing Expert

Job Description

We are seeking a skilled Community Liaison Officer to join our team in the Medway Towns area. As a key member of our housing team, you will be responsible for providing information and support to tenants and leaseholders whose homes are undergoing major works.

This is a Temp-Perm assignment with a Top Tier Contractor. The successful candidate must be able to work Monday-Friday 8am-4pm.

As a Community Liaison Officer, you will ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.

The post holder will report to the Project Manager on specific matters relating to their projects.

  1. Liaise with contractors and set the standard for communication with residents.
  2. Develop and agree the residents' consultation plan for individual projects.
  3. Agree with contractors the format and content of updates to residents, including newsletters.
  4. Coordinate temporary or permanent re-housing of residents where necessary.
  5. Advise Project Managers of the likely effects of capital works on residents.
  6. Provide information and assistance to leaseholders concerning their obligations to contribute to the cost of major works through service charge payments.
  7. Liaise with contractors, external agencies, and Home Group staff to secure satisfactory outcomes.
  8. Ensure insurance claims and other claims submitted by residents are processed efficiently.
  9. Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
  10. Participate in the development of capital projects as a project team member.
  11. Advise Project Managers of any issues which may affect the project.
  12. Design and carry out social surveys prior to the commencement of major projects.
  13. Establish and maintain a customer feedback/complaints procedure for each project.


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