Long-Term Customer Ambassador
1 week ago
We are seeking a skilled Contract Liaison Officer to join our team at Setsquare Recruitment in Gillingham.
Job Type: Contract, Location: Gillingham, Job Duration: Long term
This role involves working closely with clients and customers to build strong relationships and deliver exceptional service. As a Contract Liaison Officer, you will be responsible for negotiating and resolving customer concerns, managing expectations, and continuously improving customer satisfaction.
Key Responsibilities:
- Negotiation and Conflict Resolution: Develop and maintain effective communication channels with customers to address their needs and resolve any issues that may arise.
- Customer Relationship Management: Build and maintain strong relationships with clients and customers through regular communication, updates, and feedback.
- Continuous Improvement: Identify opportunities to improve processes and procedures, and implement changes to enhance the overall customer experience.
Requirements:
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse groups of people.
- Problem-Solving Skills: Ability to analyze complex problems and develop creative solutions that meet customer needs.
- Adaptability: Flexibility to adapt to changing circumstances and priorities in a fast-paced environment.
Salary Range: £28,000 - £38,000 per annum (dependent on experience)
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