Long-Term Customer Ambassador

1 week ago


Gillingham, Kent, United Kingdom Setsquare Recruitment Full time
Job Summary:

We are seeking a skilled Contract Liaison Officer to join our team at Setsquare Recruitment in Gillingham.

Job Type: Contract, Location: Gillingham, Job Duration: Long term

This role involves working closely with clients and customers to build strong relationships and deliver exceptional service. As a Contract Liaison Officer, you will be responsible for negotiating and resolving customer concerns, managing expectations, and continuously improving customer satisfaction.

Key Responsibilities:

  1. Negotiation and Conflict Resolution: Develop and maintain effective communication channels with customers to address their needs and resolve any issues that may arise.
  2. Customer Relationship Management: Build and maintain strong relationships with clients and customers through regular communication, updates, and feedback.
  3. Continuous Improvement: Identify opportunities to improve processes and procedures, and implement changes to enhance the overall customer experience.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse groups of people.
  • Problem-Solving Skills: Ability to analyze complex problems and develop creative solutions that meet customer needs.
  • Adaptability: Flexibility to adapt to changing circumstances and priorities in a fast-paced environment.

Salary Range: £28,000 - £38,000 per annum (dependent on experience)

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