Resident Liaison Coordinator

11 hours ago


Gillingham, Kent, United Kingdom Setsquare Recruitment Full time

Job Title: Resident Liaison Coordinator

About the Role:

We are seeking a highly skilled and experienced Resident Liaison Coordinator to join our team. As a key member of our housing services team, you will be responsible for providing excellent customer service to residents affected by major works.

Key Responsibilities:

  • Liaise with contractors and residents to ensure effective communication and minimize disruption.
  • Develop and manage resident consultation plans for individual projects.
  • Coordinate re-housing arrangements where necessary.
  • Advise project managers on potential impacts on residents.
  • Provide information and assistance to leaseholders regarding service charge payments.
  • Liaise with contractors and external agencies to resolve access issues and disputes.
  • Process insurance claims efficiently.
  • Initiate legal action against tenants and/or leaseholders where necessary.
  • Participate in capital project development as a project team member.
  • Design and conduct social surveys prior to major projects.
  • Establish and maintain customer feedback procedures.
  • E nsure information about vulnerable residents is communicated according to policy.
  • Proactively identify vulnerable residents and ensure adequate provision is made for their needs.
  • Undertake resident satisfaction surveys after capital projects.
  • Assist in implementing the Best Value Action Plan for the HRA Capital Programme.
  • Stay up-to-date with current developments in housing policy and customer service.
  • Possess experience working in social housing, local government, or customer-service environments.
  • Ability to communicate effectively and plan own work independently.

Requirements:

  • Proficient in Microsoft Word and Excel.
  • Able to work flexibly and outside office hours.

Salary: £35,000 - £42,000 per annum (dependent on experience).



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