Reception Team Leader

4 days ago


Birmingham, Birmingham, United Kingdom Portico Corporate Reception Management Full time
About the Role

Portico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team on a 12-month fixed-term contract. As a key member of our Client Support Team, you will be responsible for overseeing the smooth operation of our reception areas and ensuring the seamless delivery of our meetings and events function.

Key Responsibilities:

  • Manage and coordinate the day-to-day activities of the reception team, ensuring excellent customer service and a high level of professionalism.
  • Develop and implement effective procedures to ensure the efficient operation of the reception areas, including room bookings and events management.
  • Act as the primary point of contact for various onsite projects and initiatives, providing guidance and support as needed.
  • Collaborate with other teams to ensure a cohesive and effective service delivery.

Requirements:

  • Proven experience in a client services role, with a strong track record of delivering excellent customer service.
  • Previous management experience, with the ability to lead and motivate a team.
  • Experience working in a law firm environment, with a strong understanding of the industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
  • Ability to work well under pressure, with a high level of flexibility and adaptability.

What We Offer:

  • A competitive salary of £31,200 per annum.
  • A comprehensive benefits package, including excellent holiday allowance, pension contributions, life insurance, and enhanced annual leave.
  • A range of training and development opportunities, including our Training Academy.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.


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