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Reception Manager

2 months ago

Birmingham, Birmingham, United Kingdom Valor Hospitality Europe Full time
Job Summary

We are seeking a highly skilled and experienced Reception Manager to lead our Front Office team at Valor Hospitality Europe. As a key member of our hotel management team, you will be responsible for delivering exceptional guest experiences and driving standards in the hotel.

Key Responsibilities
  • Lead the Front Office team to achieve high levels of guest satisfaction and departmental targets.
  • Monitor and analyze guest feedback to identify areas for improvement and implement changes.
  • Develop and implement effective strategies to drive revenue growth and increase guest loyalty.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Manage and maintain accurate records and reports to inform business decisions.
Requirements
  • Proven experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail.
  • Knowledge of hospitality industry trends and best practices.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A chance to work with a leading hospitality company and be part of a talented team.