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Reception Supervisor

1 month ago

Birmingham, Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time
Reception Supervisor Opportunity

We are seeking a highly motivated and experienced Reception Supervisor to join our team at Hilton Garden Inn Birmingham Airport. As a key member of our Front of House department, you will be responsible for leading the organization and running of the reception area, ensuring a warm welcome and unparalleled service to our guests.

The ideal candidate will have a strong track record in motivating and leading a team, with excellent communication and interpersonal skills. You will be confident in communicating across all levels and supporting the Reception Manager and other HOD's with the smooth running of each department.

We offer a range of benefits, including heavily discounted staff room rates, 50% off your bill when dining in our restaurants or bars, and a fully funded apprenticeship programme. Our flexible shift patterns and contracts are designed to suit your lifestyle, and we offer a monthly colleague recognition programme and monetary rewards for long service milestones.

If you are a natural-born communicator, passionate about offering excellent customer service, and have a strong attention to detail, we would love to hear from you. Please apply with your CV and a cover letter outlining your experience and qualifications.

  • Key Responsibilities:
  • Lead the organization and running of the reception area
  • Ensure a warm welcome and unparalleled service to guests
  • Support the Reception Manager and other HOD's with the smooth running of each department
  • Develop and implement effective procedures to improve customer satisfaction and loyalty
  • Collaborate with other Front of House departments to ensure seamless service delivery

Requirements:

  • Experience working in a similar role within the hospitality industry
  • Strong leadership and communication skills
  • Excellent attention to detail and organizational skills
  • Ability to work flexibly and adapt to changing priorities
  • Eligibility to live and work in the UK