Reception and Telephony Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full time
Job Overview

The Hawthorns Surgery is seeking a skilled and efficient Telephonist/Receptionist to join our dynamic team at our busy GP Practice. As a key member of our front desk team, you will be responsible for providing an exceptional patient experience, handling patient queries, and ensuring the smooth day-to-day running of our Reception area.

Main Responsibilities

  • Deal with patient queries and concerns in a timely and professional manner
  • Manage patient bookings and appointments, ensuring accuracy and efficiency
  • Provide administrative support to the Reception Lead and other team members
  • Ensure the Reception area is maintained to a high standard, including cleaning and organization
  • Assist with other duties as required, such as handling post and issuing receipts

Person Specification

  • A basic standard of education to secondary school level
  • Knowledge of confidentiality and its application
  • Experience of working in General Practice or a Healthcare Environment

About Us

The Hawthorns Surgery is a friendly and dynamic GP Practice with a strong commitment to patient care and wellbeing. We pride ourselves on our personal list system and our role as an Advanced Training Practice for GP Registrars and medical students. We are an equal opportunities employer and welcome applications from diverse candidates.



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