Administrative Support Professional

15 hours ago


Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

Gleeson Recruitment Group is excited to partner with a thriving organisation in Birmingham, seeking a highly motivated and organised Operations Support Coordinator for a full-time, permanent role. The ideal candidate will have a background in customer service, help-desk, retail, or property management and be eager to build on their administrative and customer support skills.

This is an exceptional opportunity to join a dynamic team as an Operations Support Coordinator, playing a crucial role in supporting the operations team, ensuring smooth processes, and providing exceptional customer service through telephony and written support.

Key Responsibilities:

  • Provide high-quality customer service via telephone, handling queries, issues, and delivering timely solutions.
  • Assist with day-to-day administrative tasks, including managing schedules, preparing documents, and coordinating operational activities.
  • Effectively utilise CRM systems to track customer interactions, update records, and ensure all relevant information is logged accurately.
  • Support the operations team in various tasks, helping to streamline processes and enhance overall team efficiency.
  • Maintain and organise files, documents, and records to ensure smooth operational workflow.
  • Liaise with internal teams and external stakeholders, ensuring effective communication and swift resolution of any operational issues.

We are looking for a proactive, detail-oriented individual with strong customer service and administration experience. Ideally, you will have experience in help-desk support, retail, property management, or a similar environment. You should thrive in fast-paced settings and enjoy working collaboratively with colleagues to deliver exceptional service.

Essential Skills and Experience:

  • Experience in customer service, help-desk, retail, property, or a similar field.
  • Strong administrative skills, with the ability to manage multiple tasks efficiently.
  • Excellent telephony skills, able to manage customer queries professionally and promptly.
  • Competent in using CRM systems to track and manage customer data.
  • A strong communicator with the ability to liaise effectively with both customers and colleagues.
  • Ability to work well under pressure and meet deadlines.
  • Previous experience in an operations support or help-desk role or similar.
  • Knowledge of the property sector or real estate is advantageous.

The salary for this role is estimated to be between £24,000 and £28,000 per annum, depending on experience. This is a fantastic opportunity for someone looking to grow their career in customer service and administration.



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