Workplace Services Coordinator

3 days ago

Birmingham, Birmingham, United Kingdom Clyde & Co Full time

Key Responsibilities

As a Workplace Services Coordinator at Clyde & Co, you will play a crucial role in delivering exceptional support services to our office. Your key responsibilities will include:

  1. Coordinating office services, including reception, hospitality, switchboard queries, staff welfare, office maintenance, and partner support.
  2. Overseeing the reception, meeting rooms, and communal areas to ensure high standards are maintained.
  3. Ensuring the safety and security of visitors and staff, including understanding first aid policies and procedures and reporting any incidents as appropriate.
  4. Provision and control of security access passes in conjunction with the security provider.
  5. Managing and coordinating meeting room requests as per the booking information provided on Condeco, ensuring layout, functionality, equipment, and catering are provided as requested.
  6. Proactively managing stock levels relating to stationery, refreshments, and catering to ensure adequate stocks and in line with budgets.
  7. Supporting the Property & Facilities team as a point of contact for any reactive or scheduled maintenance activity.
  8. Responsible for issuing purchase orders and the authorisation of invoices within areas of responsibility and in line with budgets.
  9. Coordinating activities on site for new starters, ensuring they have the necessary IT and workplace equipment, liaising with the relevant departments as required, and coordinating activities for leavers, ensuring all company assets are returned.
  10. Supporting with any queries relating to direct deliveries.

Customer Service

  1. Providing an excellent service to clients to be recognised as a "go to" person.
  2. Assisting with day-to-day issues and offering assistance and solutions wherever possible, consistently and appropriately updating service users on progress where appropriate.
  3. Acting as a point of contact and interface between facilities, workplace services, and legal support as well as other internal departments, eg. IT, Finance.
  4. Seeking opportunities to collaborate with the wider teams to enhance the client experience.
  5. Working with the wider team to ensure delivery of agreed KPIs appropriate to the business.
  6. Demonstrating flexibility in supporting clients and assisting the wider team as required.

Communication

  1. Communicating regularly with the Property & Facilities Management, Workplace Services, and Legal Support Managers and staff at all levels to ensure exceptional service.

Essential Skills & Experience

  1. A competent knowledge of Health and Safety processes and procedures.
  2. Professional, with a positive "can do" ethos, willing to go the extra mile to deliver exceptional service.
  3. Strong technical skills with the ability to utilise electronic systems and packages to effectively manage day-to-day tasks to increase efficiencies.
  4. Demonstrating a willingness to make suggestions in support of a continuous improvement culture.
  5. Effectively managing time with the ability to prioritise workload to meet changing needs.
  6. Ability to work independently in a high-pressure environment.
  7. A strong team player with a high degree of initiative and self-confidence who understands the need to work collaboratively to deliver services for the benefit of the team/firm.
  8. Strong attention to detail with the ability to work to tight deadlines, planning and prioritising workload to achieve service delivery.
  9. Excellent verbal and written communication skills with the ability to build and maintain constructive and supportive relationships.
  10. Taking ownership to actively develop knowledge and skills, demonstrating a willingness to broaden experience to ensure service delivery.
  11. Proficient in the use of Microsoft suite packages.
  12. Strong oral and written communication skills.

Business Services Competencies

Clyde & Co is committed to providing extensive, personal, and professional development opportunities for our people, enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

  1. Technical Excellence
  2. People and Team
  3. Client/Stakeholder Relationships
  4. Service Delivery and Commercial Awareness
  5. Personal Effectiveness

  • Workplace Services Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Workplace Services Coordinator to join our team at Clyde & Co. The successful candidate will be responsible for providing exceptional support services to our office, including reception, hospitality, switchboard queries, staff welfare, office maintenance, and partner support.Key...

  • Workplace Services Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    Key ResponsibilitiesAs a Workplace Services Coordinator at Clyde & Co, you will play a key role in delivering exceptional support services to our office. Your responsibilities will include:Providing proactive support to the office team, including reception, hospitality, and switchboard queries.Assisting with the day-to-day coordination of office services,...

  • Workplace Services Coordinator

    7 days ago

    Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    Key ResponsibilitiesAs a Workplace Services Coordinator at Clyde & Co, you will play a vital role in delivering exceptional support services to our office. Your key responsibilities will include:Providing proactive support to the office team, including reception, hospitality, switchboard queries, staff welfare, office maintenance, and partner...

  • Front of House Workplace Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Anderson Clark Limited Full time

    Front of House Workplace CoordinatorWe are working alongside a global leader who partners with some of the world's largest organisations, delivering first-class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement and manage their Integrated Facilities and Workplace...

  • Front of House Workplace Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Anderson Clark Limited Full time

    Front of House Workplace CoordinatorWe are working alongside a global leader who partners with some of the world's largest organisations, delivering first-class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement and manage their Integrated Facilities and Workplace...

  • Senior Workplace Host

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Anderselite LTD Full time

    Senior Workplace Host Job DescriptionA leading real estate services firm, Anderselite LTD, is seeking a proactive and professional Senior Workplace Host to join their Corporate Workplace team.This role is ideal for someone with a strong customer service background and facilities management experience, who excels in building positive client, customer, and...

  • Senior Workplace Host

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Anderselite LTD Full time

    Senior Workplace Host Job DescriptionA leading real estate services firm, Anderselite LTD, is seeking a proactive and professional Senior Workplace Host to join their Corporate Workplace team.This role is ideal for someone with a strong customer service background and facilities management experience, who excels in building positive client, customer, and...

  • Corporate Workplace Ambassador

    7 days ago

    Birmingham, Birmingham, United Kingdom Anderselite Full time

    Job Summary:We are seeking a highly skilled and professional Senior Workplace Host to join our Corporate Workplace team at Anderselite. This role is ideal for someone with a strong customer service background and facilities management experience, who excels in building positive client, customer, and vendor relationships.Key Responsibilities:Coordinate and...

  • Building Services Coordinator

    2 months ago

    Birmingham, Birmingham, United Kingdom CBRE Full time

    About the RoleWe are seeking a highly organized and detail-oriented Facilities Coordinator to join our team at CBRE Global Workplace Solutions. As a Facilities Coordinator, you will play a critical role in ensuring the smooth operation of our facilities and providing exceptional customer service to our clients.Key ResponsibilitiesContract Management: Manage...

  • Senior Workplace Host

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Anderselite LTD Full time

    A leading real estate services firm, Anderselite LTD, is seeking a proactive and professional Senior Workplace Host to join their Corporate Workplace team. This role is ideal for someone with a strong background in customer service and facilities management, who excels in building positive relationships with clients, customers, and vendors.Key...

  • Senior Workplace Host

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Anderselite LTD Full time

    A leading real estate services firm, Anderselite LTD, is seeking a proactive and professional Senior Workplace Host to join their Corporate Workplace team. This role is ideal for someone with a strong background in customer service and facilities management, who excels in building positive relationships with clients, customers, and vendors.Key...

  • Senior Workplace Host

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Anderselite LTD Full time

    A leading real estate services firm, Anderselite LTD, is seeking a proactive and professional Senior Workplace Host to join their Corporate Workplace team. This role is ideal for someone with a strong customer service background and facilities management experience, who excels in building positive client, customer, and vendor relationships.Key...

  • Senior Workplace Host

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Anderselite LTD Full time

    A leading real estate services firm, Anderselite LTD, is seeking a proactive and professional Senior Workplace Host to join their Corporate Workplace team. This role is ideal for someone with a strong customer service background and facilities management experience, who excels in building positive client, customer, and vendor relationships.Key...

  • Senior Workplace Host

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Anderselite LTD Full time

    A leading real estate services firm, Anderselite LTD, is seeking a proactive and professional Senior Workplace Host to join their Corporate Workplace team. This role is ideal for someone with a strong customer service background and facilities management experience, who excels in building positive client, customer, and vendor relationships.Key...

  • Senior Workplace Host

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Anderselite LTD Full time

    A leading real estate services firm, Anderselite LTD, is seeking a proactive and professional Senior Workplace Host to join their Corporate Workplace team. This role is ideal for someone with a strong customer service background and facilities management experience, who excels in building positive client, customer, and vendor relationships.Key...

  • Workplace Experience Supervisor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Avison Young Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Workplace Experience Supervisor. As a key member of our facilities management team, you will be responsible for delivering exceptional service to our clients and employees, ensuring a seamless and enjoyable experience in our workplaces.Key...

  • Workplace Experience Supervisor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Avison Young Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Workplace Experience Supervisor. As a key member of our facilities management team, you will be responsible for delivering exceptional service to our clients and employees, ensuring a seamless and enjoyable experience in our workplaces.Key...

  • Financial Services Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Irwin Mitchell Full time

    Job Title: Financial Services CoordinatorAs a Financial Services Coordinator, you will play a vital role in supporting our Financial Planning team in delivering exceptional client service. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our business.Key Responsibilities:Provide administrative support to...

  • Financial Services Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Irwin Mitchell Full time

    Job Title: Financial Services CoordinatorAs a Financial Services Coordinator, you will play a vital role in supporting our Financial Planning team in delivering exceptional client service. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our business.Key Responsibilities:Provide administrative support to...

  • Workplace Ambassador

    1 month ago

    Birmingham, Birmingham, United Kingdom Portico Full time

    About PorticoWe're a company that values hard work, dedication, and fun. Our unique culture empowers people to grow and thrive in their careers. We believe in treating everyone equally, regardless of background or experience, to ensure everyone has the same opportunities to progress.Job Title: Workplace Host (Colleague Support Host)We're looking for a...