Reception Team Lead

7 days ago


Birmingham, Birmingham, United Kingdom Accor Full time

**About Us**

At Accor, we are committed to delivering exceptional guest experiences and building meaningful connections with our customers. We are seeking a highly skilled and dedicated individual to join our team as a Multi Skilled Reception Team Member.

**Key Responsibilities:**

  • Welcome and greet guests in a professional and friendly manner.
  • Foster loyalty and build strong relationships with our customers.
  • Prioritize guest relations and ensure that their needs are met.
  • Anticipate and meet the needs of our guests, providing a personalized experience.
  • Handle feedback and concerns in a professional and courteous manner.
  • Maintain the brand image and ensure that our hotel's standards are met.
  • Inform guests of hotel services and amenities.
  • Assist with food and beverage service, ensuring that our guests have a seamless experience.
  • Handle administrative tasks, including check-in and check-out procedures.

**What You'll Gain:**

  • Career development opportunities, including training and professional growth.
  • Access to employee benefits and perks.
  • A dynamic and welcoming work environment.
  • A team of like-minded individuals who share our passion for delivering exceptional guest experiences.

**Our Commitment to Diversity & Inclusion:**

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We believe that a diverse and inclusive workplace is essential to delivering exceptional guest experiences and driving business success.



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