Customer Support Specialist

2 weeks ago


Brighouse, Calderdale, United Kingdom Avove Limited Full time
Job Description

We provide comprehensive training and ongoing development to support your career growth.

  • Be responsible for managing various customer and client inquiries through multiple channels, including telephone, in-person meetings, website interactions, and email communication.
  • Maintain and update customer and company/client information databases, ensuring thorough documentation of all issues and escalating them when necessary.
  • Resolve customer complaints within specified timeframes, adhering to company Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

About Avove Limited:

We design, build, and maintain the UK's utilities infrastructure, aiming to transform local communities for the better. Our team provides innovative, sustainable engineering solutions and plays a crucial role in keeping essential services running. We work closely with clients to protect and improve their assets, enhance customer experience, and preserve the natural environment.

Benefits
  • Company pension scheme
  • Life assurance
  • Private GP Helpline & Health Cash Plan
  • Avove Discount Scheme
  • Family-friendly policies
  • A selection of lifestyle benefit options
  • Financial wellbeing programme
  • Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
  • We offer volunteering days in your community and charity matched giving, boosting your fundraising efforts.
Estimated Salary Range: £28,000 - £35,000 per annum (dependent on location)

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