Customer Support Specialist
2 weeks ago
We provide comprehensive training and ongoing development to support your career growth.
- Be responsible for managing various customer and client inquiries through multiple channels, including telephone, in-person meetings, website interactions, and email communication.
- Maintain and update customer and company/client information databases, ensuring thorough documentation of all issues and escalating them when necessary.
- Resolve customer complaints within specified timeframes, adhering to company Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
About Avove Limited:
We design, build, and maintain the UK's utilities infrastructure, aiming to transform local communities for the better. Our team provides innovative, sustainable engineering solutions and plays a crucial role in keeping essential services running. We work closely with clients to protect and improve their assets, enhance customer experience, and preserve the natural environment.
Benefits- Company pension scheme
- Life assurance
- Private GP Helpline & Health Cash Plan
- Avove Discount Scheme
- Family-friendly policies
- A selection of lifestyle benefit options
- Financial wellbeing programme
- Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
- We offer volunteering days in your community and charity matched giving, boosting your fundraising efforts.
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