Service Controller Specialist

2 days ago


Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full time

Company Overview:

Dawsongroup emc is the UK's leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. We have experienced significant growth and are now seeking a highly skilled Service Controller to join our busy service and maintenance desk.

This role is a fantastic opportunity for an individual with excellent communication skills and a passion for delivering high-quality customer service. As a key member of our team, you will be responsible for controlling the workshop, mobile, and third-party engineers, ensuring that our hire fleet equipment is maintained to the manufacturer's recommendations.

Salary: £30,000 - £40,000 per annum (dependent on experience) + excellent company benefits.

Job Description:

The primary function of this role is to provide exceptional customer service and support to our clients. This includes resolving breakdowns and maintenance queries in a timely and efficient manner. You will also be responsible for drafting communications, organising repairs and services, and authorising expenditure.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Strong administrative skills, including proficiency in Microsoft Office
  • Ability to work well under pressure and meet deadlines
  • Empathy and understanding of customer needs and requirements

Benefits:

  • 24 days holiday + 1 day birthday holiday + bank holidays
  • Allocation of a turkey at Christmas
  • Employer-supported volunteering days
  • Life Assurance x2 Annual salary
  • Internal promotion pathways
  • Annual Health Assessment & Flu Jab


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