Service Controller Specialist
2 days ago
Company Overview:
Dawsongroup emc is the UK's leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. We have experienced significant growth and are now seeking a highly skilled Service Controller to join our busy service and maintenance desk.
This role is a fantastic opportunity for an individual with excellent communication skills and a passion for delivering high-quality customer service. As a key member of our team, you will be responsible for controlling the workshop, mobile, and third-party engineers, ensuring that our hire fleet equipment is maintained to the manufacturer's recommendations.
Salary: £30,000 - £40,000 per annum (dependent on experience) + excellent company benefits.
Job Description:
The primary function of this role is to provide exceptional customer service and support to our clients. This includes resolving breakdowns and maintenance queries in a timely and efficient manner. You will also be responsible for drafting communications, organising repairs and services, and authorising expenditure.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Strong administrative skills, including proficiency in Microsoft Office
- Ability to work well under pressure and meet deadlines
- Empathy and understanding of customer needs and requirements
Benefits:
- 24 days holiday + 1 day birthday holiday + bank holidays
- Allocation of a turkey at Christmas
- Employer-supported volunteering days
- Life Assurance x2 Annual salary
- Internal promotion pathways
- Annual Health Assessment & Flu Jab
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