Operations Support Specialist

4 days ago


Brighouse, Calderdale, United Kingdom Dawsongroup Plc Full time
Job Description

We're seeking a Customer Service Team Lead to join our team at Dawsongroup Plc. As a key member of our operations team, you will play a vital role in ensuring seamless support for our customers.

About the Role

The ideal candidate will be an organised, customer-focused professional with excellent leadership skills and a passion for delivering exceptional results.

Key Responsibilities:

  • Leading a team of customer service representatives to ensure timely and effective support to customers
  • Maintaining accurate records and reports to ensure smooth operations
  • Collaborating with cross-functional teams to resolve customer issues and improve overall experience

Requirements:

  • Minimum 3 years of experience in a customer-facing leadership role
  • Excellent leadership and communication skills
  • Able to work in a fast-paced environment with multiple priorities

What We Offer:

  • A competitive salary range of £35,000 - £40,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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