Customer Service Team Lead
4 days ago
We're looking for a highly motivated Operations Support Specialist to join our team at Dawsongroup Plc. As a key member of our operations team, you will play a vital role in ensuring seamless support for our customers.
About the Role
The ideal candidate will be an organised, customer-focused professional with excellent problem-solving skills and a passion for delivering exceptional results.
Key Responsibilities:
- Providing timely and effective support to customers via phone, email, and other channels
- Maintaining accurate records and reports to ensure smooth operations
- Collaborating with cross-functional teams to resolve customer issues and improve overall experience
Requirements:
- Minimum 1 year of experience in a customer-facing role
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment with multiple priorities
What We Offer:
- A competitive salary range of £20,000 - £25,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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