Strategic Business Development Director

4 days ago

Birmingham, Birmingham, United Kingdom Empro Consultants Full time

About Empro Consultants

We are a boutique consultancy group focused on delivering exceptional services to the built environment sector.

Purpose of the Role:

As a Strategic Business Development Director, you will play a crucial role in leading our Consulting Division, overseeing operations and managing a team to achieve business goals and objectives. You will implement strategies to enhance customer satisfaction and confidently engage with key stakeholders to promote our services.

Your Responsibilities:

Existing Clients and Business Growth

  • Nurture existing client relationships to ensure customer satisfaction and project success.
  • Analyze client satisfaction surveys, identify areas for improvement, and implement changes to increase NPS scores.
  • Grow our portfolio of projects and recruitment referrals within existing businesses.
  • Support new business development and onboard new clients, ensuring they understand and engage with our services.

Business Development and Success

  • Contribute to the ongoing development and strategic direction of the business, ensuring its continued success.
  • Stay up-to-date with market trends, innovations, and technology to drive business growth.
  • Identify opportunities to collaborate with other businesses within our group and recommend or refer clients to our Recruitment business.
  • Explore new markets and service offerings, including net-zero initiatives and expansion into new locations or services.
  • Develop applications and production frameworks to complement our services or deliver as separate offerings.

Project Framework and Delivery

  • Establish a project framework for the Consulting Business, including commercial structures and consultant level pricing.
  • Develop frameworks for project management, PMO, mobilization, communications, and delivery.
  • Implement stakeholder management standards to ensure high-quality client communication and consistent approach to reporting and RAID logs.
  • Create application production and delivery frameworks.
  • Develop frameworks for delivering moves and changes and other non-mobilization projects.

Staff Development and Progression

  • Grow the business to require permanent staff and explore organizational structures, remuneration packages, and benefits.
  • Develop job descriptions, development plans, and clear career progression routes in consultation with the Managing Director.
  • Manage all consultants, including performance reviews, and encourage self-development for yourself and others.
  • Serve as the main contact for consultants, contractors, and escalation points.

Pipeline of Projects, Bids, and Tenders

  • Work with Group Finance and Sales & Marketing teams to craft and mature bid responses and tenders.
  • Review and develop strategies for the pipeline, handling incoming work, and reviewing CRM data to understand bid decisions.
  • Prepare for private sector pipeline mobilizations, ensuring established relationships with clients and identifying new clients to build relationships with.
  • Explore moves and changes and projects outside of mobilization for business continuity.

Commercial and Finance

  • Collaborate with the Finance & Commercial Manager to clarify engagement methods, contractual standards, and commercial practices.
  • Ensure the business is profitable, maintaining a consistent and high-calibre pipeline, converting opportunities into cash (e.g., monthly invoicing).
  • Liaise with the Finance & Commercial Manager on budgets, forecasting, and reducing unnecessary spend.
  • Maintain a minimum 50% billable/client-recoverable time.

Profitability and Performance

  • Analyze profitability, identifying areas for efficiency, and review team and project performance.
  • Manage options for performance reporting, utilizing CRM and/or portfolio matrix/balanced scorecards.
  • Analyze business activity to identify potential changes and improvements across the business.

Requirements

  • 10+ years' experience in Facilities Management (FM) and change/transformation.
  • Excellent written, verbal, and numerical skills.
  • Degree-level education.
  • Consulting and project management experience within FM and the Built Environment.
  • Able to convert opportunities to winning business.
  • Proven track record of delivering high-profile projects and mobilizations/transitions.
  • Proven leadership of multi-disciplinary teams.
  • High level of integrity, EQ, and ability to work with C-Suite Execs.

Benefits

We believe our people drive our success. We create an engaging and collaborative working environment where every team member feels valued. As part of our team, you can enjoy:

  • Excellent Company Culture.
  • Advocates of DE&I and Neurodiversity.
  • 25 days holiday, plus Bank Holidays.
  • Company Pension Scheme.
  • Annual Team Events and Socials.
  • Early Friday Finish.
  • Remote first role with in-person team days.
  • Bonus available for work-winning.

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