Helpdesk Operations Manager

2 days ago


Basildon, Essex, United Kingdom Adore Recruitment Full time

Help Desk Operations Manager Job

We are seeking a seasoned Help Desk Operations Manager to lead our facilities help desk team at Adore Recruitment. This dynamic role is based in Basildon and comes with a competitive salary package.

The ideal candidate will have extensive experience in managing help desk operations, preferably within the retail sector. They will be responsible for overseeing the efficient day-to-day running of the help desk, coaching and mentoring the help desk supervisor, and collaborating with the operations manager to develop and implement training programs for new and existing staff.

  • Oversee the management of helpdesk coordinators, including performance evaluations and disciplinary actions
  • Participate in regular operations meetings and monthly meetings with the managing director to review help desk performance, identify areas for improvement, and address any issues
  • Hold regular meetings with help desk staff to discuss client progress, address concerns, and provide guidance and support

This role presents an exciting opportunity for an experienced help desk operations manager to take on new challenges and contribute to the growth and success of our organization.

Salary: £40,000 - £55,000 per annum (dependent on experience)

Location: Basildon, Essex



  • Basildon, Essex, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk AdministratorJob Summary:CBW Staffing Solutions is seeking an experienced Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service, responding to queries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to phone calls,...


  • Basildon, Essex, United Kingdom Adore Recruitment Full time

    Facilities Help Desk ManagerAdore Recruitment is seeking an experienced Facilities Help Desk Manager to join a growing company based in Basildon. The successful candidate will be responsible for managing the day-to-day operations of the Help Desk, ensuring efficient processes and providing motivational support to the team.Key Responsibilities:Management of...


  • Basildon, Essex, United Kingdom Adore Recruitment Full time

    Facilities Help Desk ManagerLocation: Basildon (full time, office based)We are seeking an experienced Facilities Help Desk Manager to join our team. As a key member of the Management team, you will be responsible for the efficient day-to-day running of the Help Desk, ensuring Help Desk staff are carrying out correct processes when completing jobs, updating,...


  • Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full time

    Job DescriptionWe are seeking a skilled Maintenance Helpdesk Coordinator to join our team at Maxwell Stephens Recruitment. As a key member of our facilities management team, you will be responsible for managing work requests, overseeing planned maintenance schedules, and ensuring compliance.Key Responsibilities: Manage work requests: Receive and process...


  • Basildon, Essex, United Kingdom Adore Recruitment Full time

    Facilities Help Desk Manager Role">We are recruiting for a highly skilled Facilities Help Desk Manager to join our team at Adore Recruitment. This exciting position is based in Basildon and offers a competitive salary.The successful candidate will have experience in managing facilities help desks, ideally within the retail sector. They will be responsible...


  • Basildon, Essex, United Kingdom Adore Recruitment Ltd Full time

    Subcontractor Manager Role OverviewWe are seeking an experienced Subcontractor Manager to join our team at Adore Recruitment Ltd. As a key member of our management team, you will be responsible for overseeing a pool of subcontractors covering the UK and Europe.Key Responsibilities:* Manage a team of subcontractors to ensure efficient service delivery*...


  • Basildon, Essex, United Kingdom Adore Recruitment Full time

    Facilities Service Coordinator PositionWe are hiring a dedicated Facilities Service Coordinator to join our team at Adore Recruitment. This full-time role is based in Basildon and offers a competitive salary and benefits package.The successful candidate will have experience in coordinating facilities services, ideally within the retail sector. They will be...


  • Basildon, Essex, United Kingdom Vontier Full time

    Job Description: As a Customer Technical Liaison at Vontier, you will play a crucial role in extending our customer journey beyond product sales. You will be the first point of contact for customers' queries regarding equipment, undertaking diagnostic assessments, and managing remote fixes. Your key responsibilities will include: • Analyzing equipment...

  • Operations Manager

    2 days ago


    Basildon, Essex, United Kingdom Streamline Services Consultancy Limited Full time

    Job DescriptionThe role of a Maintenance Coordinator/Account Manager at Streamline Services Consultancy Limited involves handling day-to-day operations, planned maintenance schedules, and reactive requests. This position requires strong organizational skills and experience in similar environments.Main ResponsibilitiesSupport the smooth daily operation of the...


  • Basildon, Essex, United Kingdom Buchan and London Recruitment Full time

    Buchan and London Recruitment Ltd is dedicated to delivering exceptional recruitment services by connecting talented professionals with rewarding job opportunities.We are currently seeking a Maintenance Coordinator for a well-established maintenance service provider based in the East of England.Key Responsibilities:Liaising with subcontractors to ensure...


  • Basildon, Essex, United Kingdom Vontier Full time

    Job Description:As a Technical Customer Service Representative at Vontier, you will play a crucial role in delivering exceptional customer service and support. Your primary responsibility will be to remotely analyze equipment located on client sites, assist with mapping and programming, run history reports, and investigate potential issues related to...


  • Basildon, Essex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    As a Site Operations Manager at beBee Professionals, you will be responsible for overseeing the day-to-day operations of our construction projects in Basildon, UK. The ideal candidate will have a strong background in construction management and excellent leadership skills.Key Responsibilities:Manage site operations, including subcontractors and site...


  • Basildon, Essex, United Kingdom Evri Full time

    Job DescriptionAt Evri, we're committed to delivering exceptional parcel experiences to our customers. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our logistics hub.Key Responsibilities:Order Fulfilment Process Management: Oversee the entire order fulfilment process, including order entry, administration, and...


  • Basildon, Essex, United Kingdom Fashion Jobs Full time

    About the RoleWe are seeking a skilled Commercial Operations Manager to support the Product and Commercial Manager in driving store performance and maintaining operational standards. This role is ideal for someone who is passionate about delivering outstanding sales, KPIs, and high-performing teams.Key ResponsibilitiesSupport the Commercial/ Product Manager...


  • Basildon, Essex, United Kingdom Evri Full time

    About the RoleWe are seeking a highly skilled and experienced Hub Manager to join our team at Evri. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our warehouse and ensuring that we deliver exceptional service to our customers.Key ResponsibilitiesOrder Fulfilment Process Management: You will be...


  • Basildon, Essex, United Kingdom Freight Personnel Full time

    Job Title: Freight Operations ManagerWe are seeking a highly skilled Freight Operations Manager to join our team at Freight Personnel. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our Basildon warehouse and freight office.Key Responsibilities:Manage the day-to-day running of the Basildon warehouse...


  • Basildon, Essex, United Kingdom 23. Degrees Full time

    Store Operations Manager PositionWe are seeking a highly motivated and enthusiastic individual to fill the role of Store Operations Manager within our retail team.About the RoleThe successful candidate will be responsible for ensuring the store runs smoothly and efficiently, managing the team and delegating tasks as needed.Key ResponsibilitiesLeading and...


  • Basildon, Essex, United Kingdom Additional Resources Full time

    We are seeking a highly skilled Client Operations Manager to join our dynamic team at Additional Resources. This exciting opportunity offers a competitive salary and excellent benefits package.Key Responsibilities:Manage and refine business processes to enhance efficiency and profitability.Monitor service delivery to minimize waste and optimize...


  • Basildon, Essex, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

    Freight General Manager Job DescriptionWe are partnering with a leading Freight Forwarding organisation to find a highly skilled General Manager to lead their team in Essex.Key Responsibilities:Reporting directly to the Group Chairman, you will oversee import and export operations, ensuring accuracy and timely completion of legal, financial, and invoicing...


  • Basildon, Essex, United Kingdom dbschenker Full time

    At DB Schenker, we're looking for a talented Logistics Operations Manager to join our Hotel, Fairs and Events Logistics team. As a key member of our operations team, you will be responsible for managing domestic and overseas projects from start to finish.This is an exciting opportunity to develop your skills in project management, stakeholder management, and...