Operational Support Specialist
4 weeks ago
Join our team as a Facilities Helpdesk Administrator
We are seeking an experienced professional to join our client, a well-established company specializing in luxury retail and facilities management. Based in Basildon, they offer a 30k plus package and a dynamic work environment.
The ideal candidate will have experience in planned and reactive maintenance and provide full account management to their clients. Their focus will be on ensuring the efficient day-to-day running of accounts, following correct processes when completing jobs, updating further works, etc., while providing quality customer service and assistance.
Main Responsibilities:- Administration duties, including data entry and record-keeping.
- Dealing with engineers and scheduling them for work assignments and job closures.
- Responding to facilities issues or repair requests and creating new jobs within the internal system.
- Monitoring email inboxes and ensuring high standards are maintained.
- Coordinating engineer appointments and managing schedules.
- Resolving queries and addressing problems efficiently.
- Maintaining accurate records through PPMS (Predictive Maintenance Management System).
- Raising purchase orders and budget reports.
- Tracking progress updates and communicating with clients.
- Preparing quotes and performance reports.
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