Boutique Manager

4 weeks ago

Brighton, Brighton and Hove, United Kingdom Jo Malone London Full time
Lead a Team of Sales Advisors at Jo Malone London

As a dynamic and inspirational Boutique Manager, you will be responsible for leading, coaching, and developing a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership.

Creativity is a key aspect of this role, as you will be responsible for elevating in-store events and drawing success from them. You will also be accountable for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision. Additionally, you will coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.

Compensation and Benefits

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Join Our Commitment to Diversity and Inclusion

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world. We are a people-first company, respecting and caring for our employees, communities, and consumers. With a diverse workforce that understands local relevance and the changing beauty needs of our global consumers, we continue to strive for excellence in all aspects of our business.

Requirements

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft office
  • Proof of right to live and work in the country

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