Global Travel Service Advisor

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Trip Full time

At Trip.com Group, we are on a mission to make travel easier, cheaper, and more enjoyable for everyone. As a leading global travel service provider, we offer a unique opportunity for candidates to join our team in Edinburgh and be part of a dynamic and fast-paced environment.

We are seeking a highly motivated and customer-centric Global Travel Service Advisor to join our team in Edinburgh. The successful candidate will be responsible for providing exceptional service to our customers, being the first point of contact responding to various travel queries, and handling customer inquiries with empathy, patience, and compassion.

The ideal candidate will have a passion for travel, excellent communication skills, and a track record of building rapport quickly. They will be fluent in German and English, have good knowledge of Microsoft Office suite, and be proficient in typing. The ability to remain calm and logical in challenging situations is essential, as is the enthusiasm to hit goals and continuous development.

As a Global Travel Service Advisor, you will be part of a global team that operates 24/7, providing customer service in 19 different languages. You will have the opportunity to work in a contemporary workspace located at Lochrin Square in Fountainbridge, Edinburgh, and enjoy a competitive salary of £24,000 per annum, plus a £1000 language allowance.

We offer a comprehensive benefits package, including 32 days annual leave, workplace health cash plan, employee well-being program, and monthly performance-based bonuses. You will also have the opportunity to develop your skills and knowledge through extensive learning opportunities and resources, and enjoy a range of employee engagement events.

We are committed to investing in your learning and development to support you building a career at Trip.com Group. With a strong focus on personal growth and career development, we offer a supportive working environment that encourages teamwork and collaboration.

Key responsibilities will include:

  • Providing exceptional customer service to our customers, being the first point of contact responding to various travel queries.
  • Handling customer inquiries with empathy, patience, and compassion.
  • Attending regular team huddles and keeping up-to-date with the latest promotions, initiatives, and company policies/procedures.
  • Assisting in ad hoc assigned projects.

Key skills and qualifications include:

  • Customer service experience.
  • Fluency in German and English.
  • Effective communication skills.
  • Good knowledge of Microsoft Office suite.
  • Proficient typing abilities.
  • Ability to remain calm and logical in challenging situations.
  • Excellent problem-solving skills.

Why join Trip.com Group? We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us.



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