Tesco Travel Money Advisor

1 month ago


Edinburgh, Edinburgh, United Kingdom Travelex Full time
Job Title: Tesco Travel Money Advisor

Are you passionate about delivering exceptional customer service and helping people achieve their travel goals? Do you have a keen eye for detail and a strong understanding of foreign exchange?

About the Role:

We are seeking a highly motivated and customer-focused Tesco Travel Money Advisor to join our team at Travelex. As a key member of our retail team, you will be responsible for providing expert advice and guidance to customers on their foreign exchange needs, ensuring that they have a seamless and enjoyable experience.

Key Responsibilities:
  • Nurture and form relationships with customers to understand their travel and currency requirements
  • Establish yourself as a trusted advisor, providing support and advice on Travelex products and services
  • Process foreign exchange transactions accurately and efficiently
  • Deliver on key performance goals, both procedural and customer-focused
  • Utilize your attention to detail to process daily online FX requests and deliveries
  • Implement best practice legal and regulatory standards, adhering to Travelex compliance procedures
Requirements:
  • Numerically proficient, with a strong understanding of numbers and financial transactions
  • IT proficient, with a basic understanding of computer systems and in-house till systems
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
  • Desire to succeed, with a drive to make a positive impact and deliver exceptional results
What We Offer:
  • A competitive salary and monthly bonus structure
  • A wide range of employee benefits, including insurance, wellness programs, and discounts
  • Flexible working hours and shift patterns to suit a variety of lifestyles
  • Opportunities for overtime and career progression
  • A supportive and collaborative team environment
Interview Process:

Our interview process typically consists of three stages:

  1. An initial screening call with our Talent Acquisition Partners
  2. An online interview with a member of our team, including a numerical and accuracy test
  3. A face-to-face interview with the Bureau Manager, where you will have the opportunity to meet the team and see the working environment

We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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