Administrative Support Specialist
4 days ago
We are seeking a highly organized and motivated Administrative and Marketing Assistant to join our team at Oxford Food Hub. This is a fantastic opportunity to combine your administrative expertise with your creative flair for marketing, making a real impact in our community.
The successful candidate will provide effective administrative support to our staff team, while leading on marketing and communications activities, particularly social media. You will be the first point of contact for members of the public, charities, and other partners, handling enquiries and requests with efficiency, compassion, and excellent customer service.
Key Responsibilities:
- Administration:
- Responding to phone and email enquiries, greeting visitors, triaging queries, and signposting vulnerable callers appropriately and sensitively.
- Supporting the team with administrative tasks such as data inputting, financial processes, and producing reports.
- Maintaining databases, spreadsheets, and other systems, including data inputting and running reports as required to support our operations and fundraising activities.
- Ordering office supplies and other equipment as required by OFH.
- Ensuring all documents and information are treated in line with data protection regulations.
- Processing and recording petty cash payments, expense claims, and banking donations.
- Providing administrative and marketing support to the CEO, Outreach and Administration Coordinator, and team for strategic initiatives and projects as needed.
- Marketing and Communication:
- Implementing a social media strategy to raise awareness of our mission, activities, and impact.
- Creating unique content to drive more donations, increase visibility, and educate followers on reducing food waste.
- Monitoring social media channels, engaging with followers, and responding to inquiries in a timely manner.
- Tracking and reporting on social media metrics, providing insights and recommendations to improve engagement.
- Collaborating with the team to plan and promote events, campaigns, and fundraising initiatives.
- Staying up-to-date with social media trends and best practices to ensure effective communication.
- Organising Oxford Food Hub events and representing the organisation at partnership events.
Salary: £25,000 - £30,000 per annum, depending on experience.
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