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We are seeking a highly skilled and fluent Dutch language Customer Care Advisor to join our Customer Service Team in Nottingham. As a key contact for our customers, you will be responsible for providing exceptional service via email, telephone, and online chat to support their shopping journey.
Key Responsibilities- Communicate with customers to provide outstanding service and resolve queries in a timely and professional manner.
- Build rapport with customers to understand their needs and provide personalized support.
- Discuss new products and manage multiple tasks to promptly resolve customer queries.
- Identify opportunities to improve processes and contribute to the growth of our eCommerce team.
- Collaborate with marketing, retail, and other teams to enhance customer service and satisfaction.
- Fluent in Dutch and English, with excellent verbal and written communication skills.
- Customer-focused with a strong ability to achieve results and meet customer needs.
- Flexible and adaptable to meet the changing needs of our business.
- Able to work to customer service metrics and KPIs in a service-driven environment.
- A supportive and inclusive work environment where respect and integrity guide our actions.
- A comprehensive benefits package that promotes mental, physical, and financial well-being.
- Opportunities for growth and development in a dynamic and international organization.
- 50% employee discount on VF brands, both in-store and online.
- Subsidized canteen and break-out areas with complimentary hot drinks.
- Health Shield membership and access to health and wellbeing initiatives.
- Employee Assistance Program with access to mental health and wellbeing support, legal, and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
- 12% contributory smart pension scheme.
- Cycle to work scheme.
- Free secure onsite parking and discounts with local public transport.
