Service Experience Manager
1 week ago
- Direct oversight and management of Customer Service Co-ordinators and 2 supervisors to ensure effective order processing, dispute resolution, aftercare, transportation arrangement, and customer communication.
- Ensure customer orders are managed according to predetermined SLAs, facilitating proactive communication when targets are not met.
- Review operating processes and procedures across the customer journey and supply chain to guarantee their efficiency and robustness, implementing positive changes where necessary.
- Closely collaborate with production and supply chain teams to ensure product availability meets demand, understand lead times related to order management, and proactively address potential upcoming issues.
- Support both domestic and export customers through phone, email, and portal interactions.
- Manage export operations, ensuring compliance with strict regulatory requirements.
- Develop and drive the Customer Service Strategy aligned with key business objectives and ambitions.
- Foster a culture of customer satisfaction, promoting awareness among all business areas about their impact on the customer.
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Headingley Stadium Sales Manager
6 days ago
Leeds, Leeds, United Kingdom Stadium Experience Full timeWe are seeking a Headingley Stadium Sales Manager to join our team at Stadium Experience. As a key member of our sales team, you will be responsible for driving sales for non-match day events.Salary: £38,000 - £55,000 per annumBenefits:Life assurance.Contributory pension scheme of up to 6%.A buy and sell holiday scheme of up to 3 days (FTE).Numerous...
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Senior Sales Executive
5 days ago
Leeds, Leeds, United Kingdom Stadium Experience Full timeDrive sales for non-match day events at a renowned stadium with a rich sporting heritage. As a Senior Sales Executive at Stadium Experience, you will lead a team of four to achieve sales targets and deliver exceptional client service.Lead, mentor, and inspire a team of four to achieve sales targets and ensure exceptional client service.Create innovative...
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Sales and Events Lead
5 days ago
Leeds, Leeds, United Kingdom Stadium Experience Full timeSales and Events Lead Wanted at Stadium Experience!£40,000 - £58,000 per annum salary packageA contributory pension scheme of up to 6%.A buy and sell holiday scheme of up to 3 days (FTE).Numerous voluntary benefits, including dental care, gym discounts, retail/hospitality, and many more.We are looking for a highly motivated and experienced Sales and Events...
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Service Experience Lead
5 days ago
Leeds, Leeds, United Kingdom Lloyds Banking Group Full timeJob DescriptionThe Service Experience Lead will be responsible for leading a team of Customer Journey Managers, developing team performance and acting as a point of escalation. This includes coaching, supporting and developing Customer Journey Managers to achieve personal and business objectives.You will lead on end-to-end customer journey/service/process...
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Customer Service Experience Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Zenith Full timeCustomer Service Experience SpecialistWe are seeking an experienced customer service professional to join our team at Zenith.About Zenith:Zenith is a customer-focused organization, committed to delivering excellent service to our customers.Role Overview:This high-volume customer support role involves handling up to 50 calls per day and completing over 100...
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Dining Experience Manager
2 days ago
Leeds, Leeds, United Kingdom Bill'S Restaurants Full timeJob DetailsWe are seeking a talented and experienced individual to join our team as an Assistant Manager at Bills Restaurants.ResponsibilitiesManage a team of staff members to deliver exceptional customer serviceDevelop and maintain a positive and welcoming atmosphere in the restaurantMonitor and control expenses to ensure profitabilitySalary and...
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Customer Experience Manager
2 days ago
Leeds, Leeds, United Kingdom Frasers Group Full time**Job Title:** Customer Experience Manager**Estimated Salary:** £26,000 - £31,000 per annum, depending on experience.**About the Club:Frasers Group is a dynamic and fast-paced organization committed to delivering world-class customer experiences. Our state-of-the-art club offers an unparalleled range of facilities and services, catering to the diverse...
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Senior Visitor Experience Manager
1 week ago
Leeds, Leeds, United Kingdom University of Leeds Full timeAbout the RoleThis is an exciting opportunity to lead the development and delivery of high-quality visitor services at the University of Leeds.Job DescriptionYou will be responsible for managing a team of staff who provide daily operation support services and gallery spaces, while also coordinating activities with curatorial staff on collections management...
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Sales Growth Manager
5 days ago
Leeds, Leeds, United Kingdom JJ Food Service Full timeSenior Sales Account ExecutiveWe're looking for a highly skilled Senior Sales Account Executive to join our team at JJ Food Service. As a Senior Sales Account Executive, you'll play a key role in driving sales growth and expanding our customer base in the high-end restaurants sector in Leeds.The ideal candidate will have prior experience in new business...
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Residential Facilitator
2 days ago
Leeds, Leeds, United Kingdom Service Care Solutions Full timeWe are seeking a Residential Facilitator - Reentry Services to join our team at a facility in the UK. As a key member of our team, you will play a vital role in supporting individuals in their transition from prison to community life.This full-time position offers 35 hours per week with a competitive salary of up to £28,000 following a successful...
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Renault Service Advisor
4 weeks ago
Leeds, Leeds, United Kingdom Renault UK Full timeService Advisor Role OverviewAs a Service Advisor at Renault UK, you will play a critical role in delivering exceptional customer experiences and ensuring the highest levels of service and aftercare. Our service advisors are highly valued members of the aftersales team, responsible for communication between the customer and the workshop, and assisting the...
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Customer Experience Manager
4 weeks ago
Leeds, Leeds, United Kingdom Frasers Group Full timeFrasers Group, a retail success story, is seeking a dynamic individual to join their team as a Retail Door Supervisor. Our rapid growth across the UK and Europe has set us apart from the rest, and we're committed to continuing our expansion.We're looking for a commercially driven and passionate team player to work in our Flagship Flannels store in Leeds. As...
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Italian Dining Experience Manager
3 weeks ago
Leeds, Leeds, United Kingdom Prezzo Full timeItalian Dining Experience ManagerWe are seeking a charismatic Italian Dining Experience Manager to lead our Prezzo team in delivering exceptional customer experiences and driving sales growth. As a seasoned hospitality leader, you will be responsible for maintaining the highest standards of quality, service, and efficiency in our restaurant.Lead a...
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Service Ambassador for Fine Dining Experiences
2 weeks ago
Leeds, Leeds, United Kingdom Yorkshire Full timeFine dining experiences await at Yorkshire's esteemed restaurants.Our StoryThe Distefano family, spanning two generations, pioneered San Carlo over 30 years ago. This Italian institution has grown to twenty-five authentic restaurants across the UK and abroad, with new sites set to open internationally.About UsWe are one of the world's leading family-owned...
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Retail Experience Manager
3 weeks ago
Leeds, Leeds, United Kingdom IMA-HOME Full timeAbout the RoleWe are seeking an Account Manager to join our Experience Retail team at IMA-HOME. As a key member of our team, you will be responsible for managing client projects and day-to-day account activity, delivering exceptional client experience at all times.Key ResponsibilitiesBuild and maintain strong relationships with clients and stakeholders,...
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Children's Home Operations Manager
7 days ago
Leeds, Leeds, United Kingdom Service Care Solutions Full timeWe are seeking a dedicated and passionate Children's Home Deputy Manager to join Service Care Solutions in Leeds. Our mission is to provide best-in-class residential care for children and young people with complex needs, creating a safe and nurturing environment that fosters positive relationships and supports their development.About UsService Care Solutions...
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Digital Brand Experience Manager
5 days ago
Leeds, Leeds, United Kingdom Lowell Financial Ltd Full timeAbout Lowell Financial LtdWe are a forward-thinking financial services company committed to innovating the way credit works. Our Marketing team is at the forefront of this journey, harnessing the power of content and digital PR to drive business growth and customer engagement.Job Title: Digital Brand Experience ManagerWe are looking for an experienced...
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Customer Experience Manager
5 days ago
Leeds, Leeds, United Kingdom Page Personnel Sales Full timeJob OverviewWe are seeking a Customer Care and Complaints Manager to join our team at Page Personnel Sales.About the RoleThe successful candidate will be responsible for coordinating works with 3rd party contractors, ensuring all planned and remedial works are carried out within agreed timescales.Key responsibilities include:Coordinating works with external...
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Workplace Experience Manager
2 weeks ago
Leeds, Leeds, United Kingdom Liberty Global Full timeWe are seeking an experienced Workplace Experience Manager to join our team in Bradford, UK. This is a full-time position that will play a vital role in creating an exceptional workplace environment that enhances employee well-being, productivity, and organizational effectiveness.The successful candidate will own the employee experience across our Liberty...
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Employee Experience Manager
7 days ago
Leeds, Leeds, United Kingdom B&M Waste Services Limited Full timeAbout the RoleThis HR Advisor position is an excellent opportunity to develop your skills and expertise in HR while working with a market-leading manufacturing company in Leeds. As part of the HR team, you will assist the HR Manager with various tasks including recruitment, payroll, and absence management.You will have the chance to participate in HR...