Policy Review Specialist
1 day ago
We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. This is an excellent opportunity for someone who wants to make a difference in the financial services industry.
About the RoleIn this role, you will be responsible for validating customer policies and ensuring they meet the required standards. You will work closely with customers to understand their needs and provide them with the right level of cover.
The ideal candidate will have excellent communication skills, attention to detail, and the ability to work well under pressure. They will also be able to adapt to new systems and processes quickly.
Key Responsibilities- Validate customer policies to ensure they meet the required standards
- Work closely with customers to understand their needs and provide them with the right level of cover
- Identify and act on potential policy misrepresentation
- Service inbound and outbound calls from customers and internal colleagues
- Ensure service level agreements are met
- Excellent communication and interpersonal skills
- Ability to work well under pressure
- Attention to detail
- Adaptability to new systems and processes
- Strong analytical and problem-solving skills
This role comes with a competitive salary of £23,500 per annum, plus excellent benefits including a 1 day hybrid work arrangement. We offer training programs to help you develop your skills and progress in your career.
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Policy Review Specialist
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