Policy Renewal Specialist

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Are you looking for a new challenge in the insurance industry? Do you want to develop a career in a dynamic and supportive environment? Look no further than Hastings Direct

We are seeking a skilled Customer Representative to join our team, working with customers who are nearing the end of their current policy. As a Customer Representative, you will be responsible for delivering exceptional customer service, responding to inbound calls, and navigating our in-house software systems.

You will work closely with our knowledgeable coaches to provide accurate information, ensure customers understand their policy, quotation, and services, and utilise your training to offer tailored solutions for customers' upcoming insurance needs. You will also have the opportunity to work with a variety of customers, each with unique needs and circumstances, and develop your ability to think creatively and overcome customer objections.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. They will also have strong problem-solving skills, with the ability to think creatively and manage multiple customer interactions simultaneously.

We offer a competitive starting salary of £24,500 per annum, with opportunities for further salary progression. You will also have access to our comprehensive training programme, including industry expert coaching and a buddying system for ongoing support. Additionally, you will have access to our modern, open-plan office with on-site amenities, including a restaurant and coffee shop, and a range of benefits, including health assessments, tech scheme, cycle to work, and discounts with well-known retailers.

If you are a motivated and ambitious individual looking to launch or advance your career in the insurance industry, we encourage you to apply for this exciting opportunity.

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