Policy Fraud Prevention Specialist

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About the Role

We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Fraud Prevention Specialist, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold accurate information.

Key Responsibilities

  • Validate a portfolio of policies within agreed timeframes to identify application fraud indicators
  • Review risk information efficiently and accurately, ensuring policies meet customers' needs and have the appropriate level of cover
  • Identify and act on deliberate and unintentional policy misrepresentation, using data-driven approaches and cutting-edge application fraud tools
  • Servicing inbound and outbound calls from customers, internal colleagues, and external parties, ensuring service level agreements are met
  • Support customers with complaints effectively, reaching good outcomes

Requirements

  • An ability to apply a data-driven approach to policy validation and document review
  • Active listening skills to identify potentially deceptive behaviours
  • Natural ability to lead conversations and excellent organisational skills
  • Competent IT skills and Microsoft Office Suite proficiency
  • Strong written communication skills and experience working in a customer-facing environment

About You

We are looking for a motivated individual with a keen eye for detail, excellent communication and interpersonal skills. You will be responsible for championing a collaborative approach with various colleagues and stakeholders throughout the organisation, striving to exceed individual KPIs and goals, and taking ownership of personal development.

Benefits

As a Policy Review Advisor at Hastings Direct, you can expect a competitive salary of £23,500, with opportunities for long-term progression and career growth. Our hybrid working model offers flexibility, allowing you to work from home or in our office one day a week. We also provide comprehensive training and support to ensure your success in this role.



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