Payroll Services Manager
3 weeks ago
Neo People Management is a specialist provider of HR and payroll solutions for schools and multi academy trusts in the UK. Our team understands the unique challenges faced by educational institutions and has been supporting clients to grow and develop.
The RoleWe are seeking an experienced Payroll Services Manager to lead our payroll and pension teams. As a key member of our operations team, you will be responsible for maximizing opportunities to enhance the profitability and customer experience of our payroll services, actively contributing to the development of a high-performing team, and playing a crucial role in achieving Neo's business objectives.
Key Responsibilities- Manage and support the Payroll and Pension Team, allocating monthly payrolls and ensuring coverage during absences.
- Support your team to maintain high client satisfaction, handle escalations within SLA timeframes, and develop Customer Care plans.
- Collaborate across teams for consistent processes, maintain effective client communication, and conduct monthly client courtesy calls.
- Work with various teams to review, test, and authorize system amendments, ensuring system developments align with Neo's business strategy.
- Instil a data-driven culture, keeping abreast of key performance metrics, and leading on reporting to key clients.
- Ensure your team members' knowledge of relevant Payroll and Pension legislation is up-to-date, supporting and mentoring them to reach their potential.
- Proven experience in payroll and pension management within a Bureau environment.
- Prior experience of managing a service delivery team, ideally within payroll or pensions.
- Excellent people management skills, and the ability to lead and inspire.
- A strong understanding of current payroll legislation and compliance.
- Exceptional communication and a customer service mindset.
- Proficiency in payroll systems, ideally iTrent or similar.
- Commitment to continuous professional development.
We are looking for an individual who can demonstrate the following:
- A proven track record of success in payroll and pension management.
- Experience of managing a service delivery team, with a focus on delivering excellent customer service.
- Strong leadership skills, with the ability to motivate and inspire your team.
- A deep understanding of current payroll legislation and compliance.
- Excellent communication and interpersonal skills.
We offer a competitive salary of £60,000 - £70,000 per annum, depending on experience, plus a generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
We also offer a flexible benefits package including Healthcare Scheme and the ability to purchase additional Annual Leave.
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