Technical Support Manager for Human Resources

3 weeks ago


Bury, Borough of Bury, United Kingdom Neo People Management Full time
About Us

Neo People Management is an established provider of HR and payroll solutions for schools and multi-academy trusts in the UK. Our team of experts delivers proactive operational and strategic HR advice to hundreds of schools, as well as a high-quality payroll and pensions service.

We are committed to providing exceptional service and support to our clients, and our dynamic team is seeking a skilled HR Systems & Technical Support Manager to ensure the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system.

Key Responsibilities:
  • Work with a team to configure and maintain the iTrent environment to meet and exceed the needs of schools and multi-academy trusts.
  • Coordinate internal and external resources to configure, test, and deploy HRIS functionality to meet client needs.
  • Collaborate with HR and Payroll teams to customise the system according to business needs and integrate iTrent with other HR-related software.
  • Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.
  • Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.
  • Collaborate with various teams to review, test, and authorise system performance in line with statutory and contractual requirements.
  • Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.
  • Support, coach, and mentor colleagues, ensuring all team training is current and up to date.
Requirements:
  • Proven experience in a fast-paced environment with excellent customer service and communication skills.
  • Basic understanding of payroll and experience with HRIS/Payroll systems (iTrent highly desirable).
  • Experience producing Management Information reports and understanding Data Protection and GDPR principles.

This role offers a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including generous annual leave and flexible working options.



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