Technical Support Manager for Human Resources
3 weeks ago
Neo People Management is an established provider of HR and payroll solutions for schools and multi-academy trusts in the UK. Our team of experts delivers proactive operational and strategic HR advice to hundreds of schools, as well as a high-quality payroll and pensions service.
We are committed to providing exceptional service and support to our clients, and our dynamic team is seeking a skilled HR Systems & Technical Support Manager to ensure the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system.
Key Responsibilities:- Work with a team to configure and maintain the iTrent environment to meet and exceed the needs of schools and multi-academy trusts.
- Coordinate internal and external resources to configure, test, and deploy HRIS functionality to meet client needs.
- Collaborate with HR and Payroll teams to customise the system according to business needs and integrate iTrent with other HR-related software.
- Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.
- Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.
- Collaborate with various teams to review, test, and authorise system performance in line with statutory and contractual requirements.
- Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.
- Support, coach, and mentor colleagues, ensuring all team training is current and up to date.
- Proven experience in a fast-paced environment with excellent customer service and communication skills.
- Basic understanding of payroll and experience with HRIS/Payroll systems (iTrent highly desirable).
- Experience producing Management Information reports and understanding Data Protection and GDPR principles.
This role offers a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including generous annual leave and flexible working options.
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