Technical Support Specialist

2 weeks ago


Bury, Borough of Bury, United Kingdom Uptime Solutions Ltd Full time
Uptime Solutions Ltd is seeking a skilled Technical Support Specialist to join our team, delivering 1st line IT support services to the customer base of our MSP partners.

This role involves proactively managing and troubleshooting issues for end customers, using analytical skills to efficiently problem solve within a fast-paced environment. You will work with your team to provide market-leading technical support, including troubleshooting a range of technical issues experienced by clients, such as Windows 10, Office 365, Microsoft Office, printers and scanners, and various customer applications.

Responsibilities include administration of Windows Server 2016, 2019, network troubleshooting, using our PSA platform to log and respond to support tickets, identifying and escalating higher-level issues to a senior engineer, and delivering support in a friendly and positive manner. Excellent communication skills, both verbally and in writing, are expected.

To succeed in this role, you should have passion for technology and self-development, experience working for a managed service provider, and knowledge of Autotask RMM or PSA. A competitive salary of £28,000 - £35,000 per annum is offered, depending on experience.

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