HR Systems Technical Support Specialist

18 hours ago


Bury, Borough of Bury, United Kingdom Neo People Management Full time
About Us

Neo People Management is a leading provider of HR and payroll solutions for schools and multi-academy trusts in the UK. We deliver proactive operational and strategic HR advice to hundreds of schools, as well as a high-quality payroll and pensions service that pays the salaries of 25,000 school-based staff each month.

We are specialists in the education sector, passionate about education, payroll, and HR. Our dynamic team is seeking a skilled HR Systems & Technical Support Manager to ensure the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system.

Key Responsibilities:
  • System Management: Work with a team to configure and maintain the iTrent environment to meet and exceed the needs of schools and multi-academy trusts.
  • Project Management: Coordinate internal and external resources to configure, test, and deploy HRIS functionality to meet client needs.
  • Collaboration: Work closely with HR and Payroll teams to customise the system according to business needs and integrate iTrent with other HR-related software.
  • Customer Care: Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.
  • Communication: Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.
  • System Performance: Collaborate with various teams to review, test, and authorise system performance in line with statutory and contractual requirements.
  • Administration: Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.
  • Quality & Training: Support, coach, and mentor colleagues, ensuring all team training is current and up to date.
Requirements:
  • Proven experience in a fast-paced environment with excellent customer service and communication skills.
  • Basic understanding of payroll and experience with HRIS/Payroll systems (iTrent highly desirable).
  • Experience producing Management Information reports and understanding Data Protection and GDPR principles.


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