HRIS Technical Support Specialist
2 days ago
We are seeking an experienced HRIS Technical Support Specialist to join our dynamic team at Neo People Management.
This role will involve ensuring the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system. You will work closely with our HR and Payroll teams to configure and maintain the iTrent environment to meet and exceed the needs of schools and multi academy trusts.
The ideal candidate will have prior experience in a fast-paced environment with excellent customer service and communication skills. A basic understanding of payroll and experience with HRIS/Payroll systems (iTrent highly desirable) is also required.
You will be responsible for producing Management Information reports and understanding Data Protection and GDPR principles. Additionally, you should have strong problem-solving skills, attention to detail, and ability to manage multiple accounts and projects.
Key Responsibilities:
- System Configuration and Maintenance: Work with a team to help configure and maintain the iTrent environment to meet and exceed the needs of schools and multi academy trusts.
- Project Coordination: Help coordinate internal and external resources to configure, test and deploy HRIS functionality to meet the needs of clients.
- Collaboration: Work closely with HR and Payroll teams to customise the system according to business needs and integrate iTrent with other HR-related software.
- Customer Care: Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.
- Communication: Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.
- System Performance: Collaborate with various teams to review, test, and authorise system performance in line with statutory and contractual requirements.
- Administration: Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.
- Quality & Training: Support, coach, and mentor colleagues, ensuring all team training is current and up to date.
What We Offer:
We offer a range of benefits including:
- A generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
- Hybrid or remote working across the country
- Learning & Development opportunities
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Salary: £50,000 - £60,000 per annum.
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