Payroll and Pension Lead
1 day ago
We are seeking an experienced Payroll and Pension Lead to join our team at Neo People Management. As a key member of our operations team, you will be responsible for leading our payroll and pension teams, maximizing opportunities to enhance the profitability and customer experience of our payroll services, and actively contributing to the development of a high-performing team.
Key Responsibilities- Manage and support the Payroll and Pension Team, allocating monthly payrolls and ensuring coverage during absences.
- Support your team to maintain high client satisfaction, handle escalations within SLA timeframes, and develop Customer Care plans.
- Collaborate across teams for consistent processes, maintain effective client communication, and conduct monthly client courtesy calls.
- Work with various teams to review, test, and authorize system amendments, ensuring system developments align with Neo's business strategy.
- Instil a data-driven culture, keeping abreast of key performance metrics, and leading on reporting to key clients.
- Ensure your team members' knowledge of relevant Payroll and Pension legislation is up-to-date, supporting and mentoring them to reach their potential.
- Proven experience in payroll and pension management within a Bureau environment.
- Prior experience of managing a service delivery team, ideally within payroll or pensions.
- Excellent people management skills, and the ability to lead and inspire.
- A strong understanding of current payroll legislation and compliance.
- Exceptional communication and a customer service mindset.
- Proficiency in payroll systems, ideally iTrent or similar.
- Commitment to continuous professional development.
We are looking for an individual who can demonstrate the following:
- A proven track record of success in payroll and pension management.
- Experience of managing a service delivery team, with a focus on delivering excellent customer service.
- Strong leadership skills, with the ability to motivate and inspire your team.
- A deep understanding of current payroll legislation and compliance.
- Excellent communication and interpersonal skills.
We offer a competitive salary of £65,000 - £75,000 per annum, depending on experience, plus a generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
We also offer a flexible benefits package including Healthcare Scheme and the ability to purchase additional Annual Leave.
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